Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress

Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for

Serta SleepToGo 12" Firm Gel Memory Foam Mattress

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4.3 out of 5 stars

stars1,559 ratings794 reviews

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Oct 26, 2021

Sandiflylady

3 out of 5 stars review

I bought this mattress about 4 months ago as. Is still too firm. I’m wondering if we can buy a mattress topper that is less firm.

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reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

May 29, 2020

vicvic

5 out of 5 stars review

Awesome

I cant believe how comfortable this mattress is. Bought for my 10 year old, and wish it was for me instead. Highly recommend

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Sep 29, 2021

katkat

1 out of 5 stars review

Didnt rise to 12 inches

Only rose to 9 inches after a month. Super hard. Waiting on it to soften, but I dont think that is going to happen. Young person with no back or shoulder pain until I started sleeping on this.

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reply from Supplier Response

Hi there, We're sorry to learn that you're not having a 5-star experience with your mattress. We would value the opportunity to ensure that your mattress is performing as designed or address any questions or concerns you may have. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Sep 8, 2021

Emily

1 out of 5 stars review

Uncomfortable and nearly IMPOSSIBLE to return!

They state this is a returnable product but don't try to do it! My husband had to jump through hoops and loops to get a refund. They were very rude and unhelpful. Do not buy this incredibly uncomfortable mattress!!

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reply from Supplier Response

Hello Emily, thank you for taking the time to leave a review. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

May 11, 2021

JEC

3 out of 5 stars review

TOO FIRM

Too firm for my liking. I bought it for our vacation home and only sleept on it for 3 weeks but got a little used to it. Some of the reviews stated their only inflated to 9 or 10 inches, mine is a full 12".

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Jul 28, 2021

Jamie B

2 out of 5 stars review

Decent But Firm

The bed was packaged well, easy to set up and seems to be well made. No smells from the foam. It’s just too firm. There is no “sinking in” for me that I’ve seen from other reviews. It’s too firm for me to sleep on.

Helpful?

reply from Supplier Response

Hi Jamie B, Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Feb 20, 2020

Jme B

5 out of 5 stars review

Best bed

This has been the best mattress. Not sure why I waited to long.

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May 3, 2018

john

5 out of 5 stars review

Example: Great features!

I bought this mattress about 3 wks or a month ago and I just love it!

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May 3, 2021

walker

1 out of 5 stars review

terrible

This mattress is only good for about a year to year and a half. Then it is horrible.

Helpful?

reply from Supplier Response

Hello Walker, thank you for taking the time to leave us a review. We're so sorry to hear that you are less than satisfied with your Serta mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 17, 2024

Chuck V

3 out of 5 stars review

Just set it up

The description of the mattress is Serta Sleep To Go Hybrid 12" King Mattress

Review from Serta

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