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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,500 ratings746 reviews
  1. 5 stars69% (1,029)
  2. 4 stars14% (208)
  3. 3 stars5% (78)
  4. 2 stars3% (47)
  5. 1 star9% (138)

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Showing 601-610 of 746 reviews
Nov 14, 2019
Reviewer name: Matin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

great

great

Helpful?70GQ544Y4G6E13885204536
Mar 29, 2021
Reviewer name: BLEST40
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

NEW BED

I LOVE MY NEW BED

Helpful?70GQ544Y4G6E13885204536
Aug 24, 2021
Reviewer name: dale624
1 out of 5 stars
1 out of 5 stars review

Disappointed

This mattress was purchased to replace a similar mattess purchased years ago. We figured being name brand it was a pretty safe purchase. We opened the mattress and gave it two days is a warm room to expand. It only got to 9.5 inches, not the stated 12. The cover was still very loose unlike the mattres we were replacing. We have slept on it for 2 weeks and it is terrible. It's like sleeping on a board. We put a 4" foam topper on it hoping to not have to return it and it's hardly any better. We will be returning and do not recommend purchasing this product.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! We're sorry to learn of your experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jul 3, 2020
Reviewer name: wcstriker
2 out of 5 stars
2 out of 5 stars review

Nice mattress, but if look elsewhere for firm

Bought this a couple weeks ago and unfortunately, it was just too soft for me. I'm a larger guy, 230 lbs 6'1", and a combination sleeper. It was nice for the side position, but very uncomfortable on my stomach, and not great on my back. Fortunately Sam's made the return process easy.

Helpful?70GQ544Y4G6E13885204536
Jun 12, 2020
Reviewer name: Topeka Gal
4 out of 5 stars
4 out of 5 stars review

Very pleased

This mattress came in a box about 12x12x36. It was rolled up And shrink wrapped tightly. The minute I cut the wrap it began to expand and within an hour I was making the bed and slept on it that night. No smells related to the mattress. SO comfortable- So comfortable.

Helpful?70GQ544Y4G6E13885204536
Sep 2, 2021
Reviewer name: brycefan34
5 out of 5 stars
5 out of 5 stars review

Love this mattress!!

I received the mattress 2 weeks ago, purchased b/c I have lower back issues. The first night I slept on it wasn't the greatest. I did some research and found that a mattress like this can take 2-4 weeks to break in. After only a few days it was much more comfortable! It's firm but I can tell where it's starting to contour to my body. My lower back is no longer stiff when I get up in the mornings which is a huge plus.

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Feb 11, 2022
Reviewer name: Liz
2 out of 5 stars
2 out of 5 stars review

I was expecting something a lot better from Serta

My husband and I bought this mattress almost a week ago in hopes of a better night's sleep. This mattress has made me want to do anything but sleep in it. If you like sleeping on hard floors than you will love this mattress. I believe it also states cooling gel or something along those lines, and definitely not. We needed something a bit more firm than what we replaced, but still semi soft to at least feel as if we're still sleeping in a bed due to my spine and neck injuries years ago. I honestly think prisoners have a better sleeping pad than this. Complete disappointment and going to see if I can return, if not get rid of it. I won't be purchasing a serta again.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello Liz, thank you for taking the time to leave a review. We are truly sorry to learn of your experience and would love to help. Please contact us at 1-888-240-1945. Thank you.

Aug 22, 2023
Reviewer name: DGuy
3 out of 5 stars
3 out of 5 stars review

Its 10 and Not 12 Inch As Advotised

I bought the Serta SleepToGo 12" Gel Memory Foam Luxury Mattress and I have to say it is more comfortable than my previous mattress. However, I paid $700 for it and I expected better quality. I have encountered some of the same problems that other reviewers have mentioned, such as sagging and heat retention. But my biggest issue is that the mattress is not 12 inches thick as advertised. It is only 10 inches and it has not expanded to its full size even after a year of use. I feel cheated and disappointed by this product.

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Mar 31, 2021
Reviewer name: VANESSA
4 out of 5 stars
4 out of 5 stars review

Firm Mattress

We bought this mattress 1 week ago. Once we opened the mattress it was super firm. first couple of nights were hard to sleep on. But then, me and my husband noticed our back problems where gone. Now the bed feels medium to firm but I don't think it will get any softer. I personally like firm mattresses but this I feel like it was too firm even though it did kind of help with our backs.

Helpful?70GQ544Y4G6E13885204536
Oct 4, 2019
Reviewer name: Chuck59B2
2 out of 5 stars
2 out of 5 stars review

Not Very Firm

I though I had researched this mattress enough and expected a "Firm" mattress. It is not firm. All the layers on top make it pretty soft. Also, the fact that it is a foam mattress leaves it with no real structure at the edge of the mattress. So edge lacks support. I have not returned it yet, but am definitely thinking about returning it. I have flipped the mattress over and am sleeping on the "bottom" of the mattress - that actually is reasonably "Firm".

Helpful?70GQ544Y4G6E13885204536