I?d like to think that I?m a smart shopper. I thoroughly investigate the products I purchase by looking at reviews on the website and on YouTube and other sources and hope I?m making a good purchase. I bought the mattress and got it home and it was really easy to assemble. But oh man, this mattress is like sleeping on bricks. Firm is not the word it?s more like extra firm. It was so bad that I had to sleep on the couch as I just couldn?t endure the back and hip pain. I hate to return anything to the store because I try to make things work but this mattress is a no go. No more mattresses in a box for me.

Bought this on an Instant savings offer but it is still same price even after promotion. So I felt an impulse to buy it. Mattress inflated within 5 mins of opening it. It did NOT inflate to 12” just 10”. Overall an average mattress for memory foam. My daughter developed a skin rash since sleeping on it. I haven’t put a mattress pad but will soon to see if it’s in fact the mattress. I do have a cotton sheet so still unsure. Stiff for first week but once u get adjusted it’s alright. Probably won’t last but it’s temporary

Bought end of November, replacing 12+ year old 14 inch foam from Sams Club. After one month, hurting so bad, every pressure point, we went and bought the 4 inch Foam pad for top. That made it to difficult to roll over! Trying to call, did get Sam's who says ?Serta department will handle?

I bought this mattress in a king size around October 2020. In the first few months after purchasing it, the mattress was up to standard and did what it was supposed to do per the description. Now, I wished I had purchased another brand because it is now sinks on both sides of the bed where we lay. I didn’t expect for this to happen so soon. I will have to purchase another mattress soon.

We looked at this mattress because of it's Consumer Reports rating. We were purchasing for a RV so wanted the mattress in a box for easy installation. I have fibromyalgia and arthritis so comfort was also at the top of my list. Hard mattress or too soft ones are very bad for me causing a lot of pain. This mattress is wonderful, I sleep great and don't wake up stiff and sore like I am much older. If you have chronic pain you should consider this mattress. The only downfall for me is the platform for the bed is raised and with this 12" mattress I have to stretch a bit to be able to get into bed. I am seriously considering a step stool to make it easier.

Saw this mattress in a consumer reports article on mattresses. This mattress was rated 6th overall out of about 50, the mattresses rated above all cost between $1000-3000. So I thought I would try this one because Sams had it on sale. The 1st week it was a little hard to get used to because I had been sleeping on box springs all my life but after that I slept like a baby which isn’t that easy for a 60 year old big guy. I used to wake up with sore hips on my old bed and I could only sleep about 7 hours because I would get so uncomfortable. But that is in the past with Serta, thank you Serta for making a bed where dreams are made! I have been able to sleep and lounge around in bed for up-to 12 hours. The only downside is I think I’m getting lazy.

UNFORTUNATELY, this matteress is way to firm. I have had it for a couple of months now and my shoulders and hands hurt all the time since i got it. my hands go numb and the only thing i can narrow it down to, is the matteress is too firm. i want to return it, but sams club manager said no because its not wrapped anymore. how am i going to use a bed in a box if i cant unwrap it. i would like to hear from Serta on this to see what i can do. it was really expensive to buy this thing.

A fantastic mattress at any price and at the current price it is a gift. Luxuriously firm well describe posture & very comfortable temperature wise. Movement in bed and getting in and out of bed is very easy. Always a side sleeper, this is the first mattress that is a comfortable back sleep as well.

I have slept on this mattress for 5 wonderful nights now. Not too firm not to soft. I absolutely love it and have had the best nights sleep EVER!. I previously purchased a bed costing 3 times the amount of this mattress and after three months the bed sunk in where we slept. They would never honor the warranty even though it was a local family owned company that had over well over 30 years in business. i was so leery when buying a mattress again. So far I a pleased and I do recommend this mattress.

Bought our daughter this mattress (size queen) and the Serta queen foundation. The mattress is only 10”, not 12”. The foundation is 1.5-2” more narrow than the mattress, and it is also shorter than the mattress. Very disappointed since the smaller foundation means less support on the edges and there is a gap the whole around it and the bed frame