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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 271-280 of 794 reviews
Oct 26, 2019
Backy no hurt no more
5 out of 5 stars review

My messed up back LOVES LOVES LOVES this mattress

I read reviews & research ALOT before buying major purchases ESP a large one &/or one I'll be using a long time. I did both with this mattress including CR but still a little skeptical bc I didn't get to lay on it. Even checked out reg box springs/mattresses because that's what I'm used to but I NEEDED relief from the aches and pains associated with sleeping. This purchase was and is everything I wanted and needed! It's comfortable but most importantly my BACK or legs or neck don't kill in the morning anymore! Equally important is the cost is a fraction of what traditional mattresses cost! Re: S/H received pretty quickly, so much so I wasn't quite ready for it. I had bought a Zinus quick snap standing mattress foundation but the model I bought was a little too low to store tubs under (a must have for my space) so had to figure out how to heighten it. Once I did and the foundation was in place, the easy task of opening the box and cutting loose took place. The only "complaint" I'd have is I wasn't sure on the mattress which side was supposed to be up (or down) so went strictly by the picture (I need everything laid out for me!). Anyway, I'm sure you'll love this as much as I do and love the savings as well!

Helpful?70GQ544Y4G6E13885204536
Jan 6, 2021
Lisa
1 out of 5 stars review

Nope

I bought this mattress early 2020 and was fine about 6 months, then started bowing and resulted in horrible back pain. My boyfriend bought the same one at the same time and had the exact same results. Would never buy again and having issues getting refund!

Helpful?70GQ544Y4G6E13885204536
Jan 31, 2020
underthehood51
4 out of 5 stars review

Was VERY Skeptical

I was very skeptical about this mattress. Have been looking at similar products i.e. Purple, Nectar, etc. Seems the closest competitor for this level of quality and type was still close to twice (at old price) the price but now at this price, this thing is a "no brainer" It is on the firmer side (even for my big fine body 6'1" and 225) it was a little firmer than expected. Bad thing? Not really. The support really seems to be helping. Also noticed that wife who used to snore loud enough that the walking dead would knock on the door to inquire what was wrong now seems to sleep nearly silently. A very welcome side effect. So overall is it in the same league as say Purple, Nectar and all the high priced stuff? I think so. Is it one helluva deal? You bet!

Helpful?70GQ544Y4G6E13885204536
Apr 7, 2021
Jebk
5 out of 5 stars review

Verified Purchase

Glad we purchased

We took a chance on this and bought it online from Sam's, sight unseen. I'm so glad it worked out. It's a wonderfully comfortable bed and we've been sleeping good on it. Our last memory foam mattress lasted about 7 years... This has a 10 year warranty.

Helpful?70GQ544Y4G6E13885204536
Mar 26, 2021
Jerbear
1 out of 5 stars review

Terrible quality

Bought this mattress-1st day had a crease here it was folded and never disappeared, called Serta the 1st day-they said wait 24 hours, then they said 48, then another call 72 hours--we have waited 8 weeks for them to respond with a solution after picture after picture and 5 emails and phones calls -now they will replace for an additional $85.00 -never buy a Serta memory mattress--got a Casper and was perfect right out of the box!!

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello- We're sorry to hear about this issue you've been experiencing with your mattress. That's never what we want our customers to have to go through. We apologize that your Serta mattress didn't work out, but we truly want what's best for you whether that's with Serta or elsewhere. Please feel free to reach out directly to Sam's Club if you happen to have any further questions or concerns about your Serta mattress as Sam's Club would be able to best assist. You can call Sam's Club at 1-888-240-1945. We hope this helps!

Jul 6, 2021
Lorie
5 out of 5 stars review

Love Love Love

I bought this bed almost a year ago and I just love it. I no longer wake with back pain nor leg aches...I slept amazing...and being memory foam when my husband or the dogs move the bed doesnt move. I am going to buy another for my vacation home for my company.

Helpful?70GQ544Y4G6E13885204536
Feb 24, 2022
Wanda Bryan
5 out of 5 stars review

Verified Purchase

Its Great

I really love this bed .

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Jul 21, 2022
Kp
2 out of 5 stars review

Waste of money and time

The size of the bed completely sinking. I burn up on this mattress, and I’m not even a hot sleeper. I’ve only had this bed for a few months and it’s already indenting. It’s definitely not 12 inches. It’s definitely not firm or has any back support. I’m very disappointed. I will be going back to spring mattresses.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there. We're sorry to hear that you're sleeping hot. We would like to learn more about your specific situation. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Aug 10, 2021
Vicki
4 out of 5 stars review

Verified Purchase

Gets the job done

A bit softer than we would like, but a nice mattress overall.

Helpful?70GQ544Y4G6E13885204536
Apr 1, 2022
Debbie Pugliesi
5 out of 5 stars review

Verified Purchase

Self do

Great value comfortable and represent well.

Helpful?70GQ544Y4G6E13885204536