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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars
1,203 ratings621 reviews
  1. 5 stars64% (764)
  2. 4 stars17% (201)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (121)

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Showing 11-20 of 621 reviews
May 10, 2021
Reviewer name: Mamawayne
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sad Unhappy Customer!

I have slept on this mattress for a week. It already has an indention where I lay. Does not smooth out in the day. There is a hump in the mild and if I move it feels like I am going up a hill. Not comfortable at all. Came in a box that was torn and taped back together.

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Hello, If the item you have recieved is defective please reach out to Customer Service at 1 (888) 746-7726 for assistance with a replacement. Thank you.

Apr 20, 2021
Reviewer name: MISS PICKY
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not buy!!

Very disappointed with this mattress! After carefully unwrapping the mattress there were lose threads in multiple places on the mattress. It is very springy not in a good way. The balance of foam to spring ratio is not comfortable. It is not a firm mattress at all. Within just 2 nights my husband and I both had back aches and needed adjustments. If you have any issues with your back do not buy this mattress.

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Hello, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Sam's Club Customer Service department at 1 (888) 746-7726 they will be more than happy to further assist you. Thank you.

Dec 20, 2022
Reviewer name: Fluffyfred
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best nights sleep

Best nights sleep I have had in years. So comfortable. Needed to get a friend to help us get it in the house as it is heavy. Then 2 friends after it sat out unfolded came and helped remove the old mattress and put this one on the box springs. My husband and myself both have back issues and I now feel great as he also does. Have recommended this mattress to our friends and family.

Helpful?4KKWIDQCB9T013885013504
Nov 1, 2021
Reviewer name: CPANIN76
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sloped on sides permanently. Faulty design.

The mattress is okay. Its pretty firm and not a lot of give to it. Its not like a typical foam mattress. My biggest issue is with the "pillow top". The mattress was rolled up and the pillow top part, as a result, is permanently sloped downward on the edges. It never puffed up like the rest of the mattress.So, there are quite a few inches on both sides that slope down also. It feels like you are falling out of the bed unless you are in the middle of the mattress. You cannot sit on the edge or you will slide off. It is disappointing and i wish i could return it.

Helpful?4KKWIDQCB9T013885013504
Oct 1, 2023
Reviewer name: Mimi
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Too soft for my liking.

The sides are way to soft for my liking. When you sit on the side of the bed it sinks way down. If you like the mattress to really sink down, then you’ll love it.

Helpful?4KKWIDQCB9T013885013504
Apr 15, 2021
Reviewer name: HT
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor quality

Mattress is uneven. Didn’t open properly. We opened it right away when it was delivered. It’s still uneven after a week of nobody sleeping on it. Highly disappointed.

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing issues with your purchase. If you are still within your return time frame with Sam's Club, Please reach out to their Customer Service team for further assistance at 1 (888) 746-7726. They would be happy to look into this matter further. Thank you.

Nov 25, 2021
Reviewer name: BK
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Get what you pay for

Disappointed in the mattress-it’s been set up a week and the corners haven’t filled out. It sags at each corner. Glad it’s only a guest bed and won’t be used often.

Helpful?4KKWIDQCB9T013885013504
Mar 10, 2021
Reviewer name: Rhonda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Get purchase

I was a little skeptical at first because of the price and the fact it comes in a box. I’ve never had this before on high end brands but I sleep beautifully.

Helpful?4KKWIDQCB9T013885013504
Mar 23, 2021
Reviewer name: Janeth
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing

So comfortable, I was worried because the price was so good and it’s my first time buying online but wow it is so comfortable I can’t believe it. Ok so glad I bought this mattress

Helpful?4KKWIDQCB9T013885013504
Sep 10, 2020
Reviewer name: no magick name
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

horrible bed

the bed is horrible, there was a hump in the middle of the bed, i thought well it needs to flatten out after 3 weeks now it still has a hump, how can i return this

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Hello, we apologize you are having issues with your mattress. Please contact Sam's club directly as they would be the ones to take care of processing the return and refund for you.