Thank you for reaching out about our Herbal Essences Argan Oil & Green Tea Repair, Moisture, and Strength Shampoo. We'd like to express our deepest of apologies for you recent experience. That's definitely not the kind of results we want our consumers to have and we're glad you brought this to us. Please know that we are handling this with our Health and Safety team as well as our Herbal Essences team. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss. If you are experiencing a extensive amount of hair loss, we recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Regarding your hair being dry and tangled, this may have been due to the product not being hydrating enough for your hair type. For a better experience, you may need to try a more hydrating shampoo or consider using a rich conditioner. If you haven't done so already, we ask that you discontinue from using the product. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may better assist.

We appreciate you for reaching out about our Herbal Essences Argan Oil and Green Tea Shampoo. We're truly sorry to hear that your favorite product was discontinued, that you were dissatisfied with the price, and that your hair was left feeling dry and brittle. This isn't the kind of experience we want you to have and we are reporting this to the rest of our team. As a company, it's always hard to make a decision to stop making what may be a beloved product. Please know that the decision to start or stop making a product is based on consumer demand, so feedback like yours is extremely valuable and we are reporting them to the rest of our team. Also, it may help to know that we the manufacturer do not control the price retailers decide to set for our products. Our goal has and will always be to provide consumers with trusted products that we believe offer the best value, quality, and performance. Regarding the dryness of your hair, there's a chance that this isn't the best product for your hair type. Hair is typically dry if it's not conditioned enough. For a better experience, we recommend using a rich conditioner or try a shampoo that offers more hydrating benefits. You can also use a leave in conditioner instead of the one that you rinse out. We'd like to collect more information. Please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can better assist you.