Thank you for reaching out about our Herbal Essences Argan Oil & Green Tea Repair, Moisture, and Strength Shampoo. We'd like to express our deepest of apologies for you recent experience. That's definitely not the kind of results we want our consumers to have and we're glad you brought this to us. Please know that we are handling this with our Health and Safety team as well as our Herbal Essences team. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss. If you are experiencing a extensive amount of hair loss, we recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Regarding your hair being dry and tangled, this may have been due to the product not being hydrating enough for your hair type. For a better experience, you may need to try a more hydrating shampoo or consider using a rich conditioner. If you haven't done so already, we ask that you discontinue from using the product. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may better assist.