We appreciate your review on Herbal Essences Argan Oil & Green Tea Sulfate-Free Shampoo. We are sorry to hear about your experience. Your report is unexpected. Rest assured we are sharing your report with the Health and Safety team. It’s important to know that losing between 50 and 100 hairs a day is considered normal. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. If you haven’t already done so, we recommend discontinuing product use. Please give us a call at1-855-236-3327 or email us through our Contact Us page to help our team learn more about your experience.

Thank you for sharing your thoughts on the Herbal Essences Argan Oil & Green Tea Shampoo. We're sorry to read that you didn't get the results you expected when using this shampoo, and we appreciate you taking the time to leave this review. To achieve smoothness in your hair after shampooing, a few things we recommend doing are conditioning your hair for better hydration, using warm water instead of hot water when rinsing, and/or choosing nourishing hair care products to help bring back health in your hair. If you are using a conditioner and you're still not seeing the moisture you want in your strands, it might be time to switch it up to a deeper, more nourishing formula, or adding in a third step like a hydration hair oil or mask. Also, hot water can strip your hair of the natural oils it needs to stay looking shiny and feeling healthy, so for ultimate hydration we also recommend rinsing with cold water after you shampoo and condition to close your hair follicles, sealing in moisture and shine. We'd love to assist you further, so feel free to give us a call at 1-855-236-3327, or send us an email from our website's Contact Us page!

Thank you for getting in touch about our Herbal Essences Argan Oil and Green Tea Repair, Moisture, and Strength Shampoo. Your loyalty is appreciated and we are truly sorry to hear of your recent experience. What you've shared here has been so unexpected and we will be addressing this with our Health and Safety team as well as the rest of our Herbal Essences team. We'd like to mention that there hasn't been any formula changes to the product and that this product is fairly new. Still, safety is our highest priority and we have tested our products thoroughly to ensure they are safe when used as directed. If you haven't already, we do ask that you discontinue from using the product. If the product wasn't moisturizing enough for you, it's a chance that you needed to pair the product with a nice conditioner. Consider using one with your next shampoo. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may better assist you.

Thank you for reaching out about our Herbal Essences Argan Oil and Green Tea Shampoo. We're sorry to hear that your hair became very dry. This isn't the experience we want you to have but please know that we are sharing this with the rest of our team. In the meantime, it may help to know that hair can be dry if it's not conditioned well enough. For a better experience, you may want to try using a shampoo with more hydrating benefits that work for your hair type. You can also try pairing the product with a rich conditioner or even using a leave-in conditioner instead of one that you rinse out. We'd be happy to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.