Thank you for getting in touch about our Herbal Essences Argan Oil and Green Tea Repair, Moisture, and Strength Shampoo. Your loyalty is appreciated and we are truly sorry to hear of your recent experience. What you've shared here has been so unexpected and we will be addressing this with our Health and Safety team as well as the rest of our Herbal Essences team. We'd like to mention that there hasn't been any formula changes to the product and that this product is fairly new. Still, safety is our highest priority and we have tested our products thoroughly to ensure they are safe when used as directed. If you haven't already, we do ask that you discontinue from using the product. If the product wasn't moisturizing enough for you, it's a chance that you needed to pair the product with a nice conditioner. Consider using one with your next shampoo. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may better assist you.

Thank you for reaching out about our Herbal Essences Argan Oil and Green Tea Shampoo. We're sorry to hear that your hair became very dry. This isn't the experience we want you to have but please know that we are sharing this with the rest of our team. In the meantime, it may help to know that hair can be dry if it's not conditioned well enough. For a better experience, you may want to try using a shampoo with more hydrating benefits that work for your hair type. You can also try pairing the product with a rich conditioner or even using a leave-in conditioner instead of one that you rinse out. We'd be happy to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.