Thank you for taking the time to share your thoughts on our Herbal Essences Argan Oil & Green Tea Sulfate-Free Shampoo. We are disappointed to read that you did not really care for the scent and that it did not seem to work as well for your hair, Please know that our intention for all our products is to provide you with an enjoyable experience, so your report is unexpected. We can assure you that we will be forwarding your comments to our Quality Assurance Team as well as the rest of our Herbal Essences Team. Meanwhile, we would love the opportunity to speak with you and assist you further. Please give us a call at 1-855-236-3327 or send us an email through our website's Contact Us page.

Thank you for getting in touch about our Herbal Essences Argan Oil and Green Tea Repair, Moisture, Strength Shampoo. While we are happy that you enjoy the scent, we're truly disappointed to hear that your hair dried out and that you also experienced some breakage. This definitely isn't the kind of experience we expect you to have and we understand how devastating it can be. We want to address our worries while at the same time, provide some helpful information and reassurance. Please know that our hair care products are very safe for use and do not cause hair breakage or speed up hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. Your hair being dry can be a sign that it wasn't conditioned well enough. There's a chance that the product you used didn't provide enough moisturizing benefits for your hair type. For a better experience you can consider pairing it with a rich conditioner. You can also try using a more hydrating shampoo or try a conditioning treatment 2 or 3 times out of the week to help with damage. We'd like to collect some additional information. Please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can better assist you.

Thank you for reaching out about our Herbal Essences Argan Oil and Green Tea Repair, Moisture, and Strength Shampoo. We are so sorry to hear that you experienced some hair loss and that your hair was left feeling dry. This truly isn't the kind of experience we want for any of our consumers and we can only imagine how devastating this may have been for you. We would like to address you worries while also providing some accurate information and reassurance. It's important to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that contribute to significant hair loss and we strongly recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Also, we'd like to mention that hair is usually dry if it's not conditioned well enough and you may not be using the appropriate product for your hair type. To help with any excessive dryness and damage you may be experiencing, we recommend using a conditioning treatment or mask 2-3 times a week. So we may better assist you, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.