Thank you for taking the time to share your thoughts on our Herbal Essences Argan Oil & Green Tea Sulfate-Free Shampoo. We are disappointed to read that you did not really care for the scent and that it did not seem to work as well for your hair, Please know that our intention for all our products is to provide you with an enjoyable experience, so your report is unexpected. We can assure you that we will be forwarding your comments to our Quality Assurance Team as well as the rest of our Herbal Essences Team. Meanwhile, we would love the opportunity to speak with you and assist you further. Please give us a call at 1-855-236-3327 or send us an email through our website's Contact Us page.

Thank you for reaching out about our Herbal Essences Argan Oil and Green Tea Repair, Moisture, and Strength Shampoo. We are so sorry to hear that you experienced some hair loss and that your hair was left feeling dry. This truly isn't the kind of experience we want for any of our consumers and we can only imagine how devastating this may have been for you. We would like to address you worries while also providing some accurate information and reassurance. It's important to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that contribute to significant hair loss and we strongly recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Also, we'd like to mention that hair is usually dry if it's not conditioned well enough and you may not be using the appropriate product for your hair type. To help with any excessive dryness and damage you may be experiencing, we recommend using a conditioning treatment or mask 2-3 times a week. So we may better assist you, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.