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Customer reviews for Keter All-Weather Grenada Chaise Loungers, Set of 2 for
Keter All-Weather Grenada Chaise Loungers, Set of 2
3.9 out of 5 stars
stars
1,207 ratings704 reviews
  1. 5 stars59% (712)
  2. 4 stars12% (146)
  3. 3 stars5% (64)
  4. 2 stars5% (64)
  5. 1 star18% (221)

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Showing 11-20 of 704 reviews
Jul 18, 2020
ZT
1 out of 5 stars review

Verified Purchase

Overall great loungers except....

It would have been 5 star review till one of the loungers rear legs snapped for no apparent reason while sitting on it after 3 weeks since we purchased. Now to deal with hassle of returning and exchanging and it shows they are out of stock.

Helpful?3MB70V78VZV813884768752
Feb 8, 2021
REM
1 out of 5 stars review

Verified Purchase

Broke as soon as we took them out of the box

Both chairs broke as soon as they came out of the box. They have tabs on the part of the chair that folds dow. Each tab broke as son as we set them up rendering them useless. We modified them with a rod that allows them to fold with no issue.

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

We appreciate you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please contact us directly at 1-877-638-7056.

Jul 22, 2024
Ron
1 out of 5 stars review

Verified Purchase

Trash product

This product is horrible. It is supposed to support 250 lbs, yet a 32 pound child sat on it and the legs broke under the foot end of the lounger. He sat down, not plopped down or jumped on it.

Helpful?3MB70V78VZV813884768752
reply from keter-global team

Thank you for taking the time to let us know. We apologize that your chair broke during use. In order to get replacement legs please contact us at 1-888-374-4262. The customer service lines are answered Monday-Friday 8 am-5:30 EST.

Aug 4, 2021
tennispro2024
5 out of 5 stars review

Verified Purchase

Nice chairs, good value

These are heavy duty and look really nice. They are all plastic, very easy to set up: unbox, pop up the feet and they're ready to go. My patio gets a lot of morning sun and they seem like they'll be fine out there.

Helpful?3MB70V78VZV813884768752
May 5, 2024
Bee
5 out of 5 stars review

Verified Purchase

We LOVE these!

They look so upscale and nice, and the contour shape is very comfortable whether you’re lying on your back or on your belly. They drag easy across our deck, even when im holding a drink in my other hand. They seem like they will wear well in the sun, but time will tell. At this price, we can easily replace them if they get weathered. Very happy with these!

Helpful?3MB70V78VZV813884768752
Jun 21, 2018
Lindsay
1 out of 5 stars review

Verified Purchase

Horrible

Bought 2 of these for our backyard and loved them. Bought a second pair and one came damaged and now they are out of stock. Tried contacting the manufacturer and after several attempts we still have not gotten a response. Horrible costumer service!!!! Never again will we order from them. Stuck with 2 chairs and can’t find companions for them!! Absolutely disgusted and disappointed

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello Lindsay, Thank you for taking the time to tell us why our product failed to meet your expectations. We have customer service available seven days a week 8 am thru 5 pm, EST at 877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en. We can send replacement parts out to you and help in resolving any issue to your full satisfaction.

Sep 11, 2023
DG
3 out of 5 stars review

Verified Purchase

Arrived Broken

The chaise loungers are fine, except that one of them arrived with the back piece that supports and controls the slant of the back rest was broken and could not be repaired. Since these were sent as a gift to my daughter who lives in a different city from me, this made it necessary for her to load both chairs into a large vehicle and return them to the nearest Sam's which is 35 miles away from her home. This was quite a challenge for her. I then had to place a new replacement order.

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Apr 22, 2024
Ren
3 out of 5 stars review

Verified Purchase

Looks nice but all plastic

I originally ordered 2 boxes. One came with a broken chair, so ordered a 3rd box and returned the original one. Then when that one arrived, we put it together, first time we sat on it and went to adjust the back, it broke. So ordered 4th box to return 3rd box and this will be my last try. So know that even though it looks very nice, it's ALL plastic and not that sturdy.

Helpful?3MB70V78VZV813884768752
reply from keter-global team

Thank you for taking the time to let us know. We apologize with the issues you've had with the loungers. If you need replacement parts please contact us at 1-888-374-4262. The customer service lines are answered Monday-Friday 8 am-5:30 EST.

Jul 2, 2020
Tsfin
4 out of 5 stars review

Verified Purchase

Great value

I am very satisfied with these chairs for the price. They are comfortable without a cushion as the plastic does have some give to it. They look very nice on our pool deck. The only negative is the front leg does not lock into place like the back leg so the front of the chair can collapse if the leg is not positioned correctly.

Helpful?3MB70V78VZV813884768752
reply from Keter-NA

Hello, Thanks for taking the time to let us know about your experience, we appreciate your comments.It plays a very vital role in our continuous efforts to improve our products.

May 21, 2024
MiMi in Alabama
5 out of 5 stars review

Verified Purchase

Perfect Tanning Loungers

I luv these tanning loungers! No, there is not any cushion. However, I put down beach towels when I tan. My grandbaby eats popsicles on them. I have even caught my pit bull using them to nap in the sun. No problem! These loungers are a hard plastic and waterproof. Toddler and puppy dog proof. The grey color is beautiful and pops on my patio. For me, these loungers are perfect!

Helpful?3MB70V78VZV813884768752