Hi Gary, It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting: Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Debbie, If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following: 1. Arranging the cables and making sure the TV has good ventilation will keep it quiet. 2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices. 3. Replace the audio connection cable. Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs. 4. Try connecting a different external device to the same input on the TV. Connect a different device to the same input on the TV using the same connection cables. For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables. If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Donna, Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Hi Farmwife, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: •  LiveChat •  Manuals, Software, & Warranty Info ~ Samsung Advisor