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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars
1,482 ratings1,174 reviews
  1. 5 stars67% (999)
  2. 4 stars18% (268)
  3. 3 stars4% (65)
  4. 2 stars2% (33)
  5. 1 star8% (117)

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Showing 91-100 of 1,174 reviews
Mar 23, 2020
Reviewer name: waterdadx6
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice playset but takes time for assembly!

Very cute play set! Nice design, but not simple to put together. my biggest complaint would be the instructions. several pieces had to be taken apart and turned upside down or rather right side up to make them work right but the instructions don't tell you which way they go. Very frustrating! Other than that some of the material could be a little heavier but over all a really nice set.

Helpful?1HTH9813BZ4413884314503
reply from Supplier Response

Thank you for your review! We are glad that you like the swing set and apologize for the issues during assembly. If you ever have any questions, you may contact our Customer Advocate Department at 800-856-4445.

Jul 23, 2021
Reviewer name: Nichole
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Lots of broken pieces but would have been nice

There is a lot of broken pieces and can’t complete the rest to build and no one will call me back to replace parts. Had it almost put together all the way except the slides and one of the main panels for the side is completely cracked so now I’m stuck and not sure what to do.

Helpful?1HTH9813BZ4413884314503
reply from Supplier Response

Hi Nichole-<br />We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate team at 800-856-4445 8am - 6pm CST 7 days a week.

Aug 18, 2020
Reviewer name: Peter Grossgold
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful, Huge, Fun!

Beautiful Play Set. It took myself and 3 teens (we are all very handy) 10 hrs in 115 degree heat in AZ. Now that did not count the extra 5 more hours for the twisty slide alone. OH BOY, that was fun. The instructions were clear and understandable. 1 or 2 small errors in them, but easily figured out. ITS BIG :).

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

We are thrilled we earned your 5-star review.

Jun 15, 2021
Reviewer name: Kk
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Could be better

Wood splintered when drilling together, especially the rock wall! Pieces warped and some “pre drilled” holes didn’t line up and pieces of wood wrong size. Bolts for wavy slide were not long enough to go through the pre made floor it attaches to. Or floor was built wrong so there was extra wood to go through. Instructions were not the greatest, tunnel slide was horrible to put together! On the positive side my kids do enjoy themselves. Really hoped for better quality for money spent. Thankfully it was on sale so saved some money, and sadly only option to buy due to everything was sold out.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for taking the time to review our product! We are sorry to hear that you are not 100% satisfied with your product

Apr 19, 2021
Reviewer name: MaryBeth
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice Set. Happy Kids!

We love this swing set. It looks classy while still having all the fun things the kiddos want. My husband is handy and was able to completely put it together himself during a weekend. The kids are enjoying it. The only thing we are not totally happy with is some of the pieces that came with chipped wood- nothing major though.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for taking the time to review our product!

May 1, 2019
Reviewer name: KJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Lots of extras!

Assembly is never easy with these things, but there is a 3D tutorial of the instructions you can get which helps and most of the walls come pre assembled which definitely saved some time. We took our time putting it together, but the kids love it and there are a bunch of little extras i had no idea about!

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for your 5 star review!

Dec 24, 2019
Reviewer name: Eric v
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Show this to your husband before buying.

Relatively easy assembly if you have an impact drill. They have the typical manual to follow step by step and the option to download an app with the same instructions in 3D with zoom/tilt/pan functions. I used the paper manual 98% of the time and references the app for a couple pieces that had specific orientations I couldn’t see in the book. The set comes with 2 of all the tools you’ll need and most hardware has a spare piece. Ships in 5 boxes weighing 575# total. Front of the manual says 8 hours to assemble the whole set and 3 additional hours to assemble the tube slide. I finished in 9 hours and 3.5 hours ( i blame the beer breaks) a couple pieces split when installing and I have yet to attempt the 800 number to get replacements. Pretty sure this is regular pine they stained to look like cedar...yet they claim it is cedar. Super light weight wood..not sure how long it will last. Most of the set can be done with 1 person no problem. But you will need a ladder and an extra hand for the upper level stuff. I little hint that might help move things faster...before you start, open all the boxes (less the slide) and organize the pieces in order. At this moment; they are charging $500 for assembly. I would say well worth it if you don’t have a whole weekend with good weather to dedicate. I think that’s all.

Helpful?1HTH9813BZ4413884314503
reply from Supplier Response

Eric, We appreciate your detailed review of your assembly experience. We encourage you to call the Customer Advocate Team at 800-856-4445 and they can get those split pieces replaced for you right away, at no cost to you. Our wood is Chinese White Cedar and it is part of the cypress family of woods and is a close cousin of the Western Red Cedar. It is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.), an unfortunate downside to the species of wood is that it’s prone to splitting. The wood has been applied with a waterborne stain for color only so you will need to put a sealant on the set that works well in your environment.

Jul 9, 2021
Reviewer name: Stephani
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Bristol playground

Nice product but hard to put together since some numbers on the pieces are hard to read. The tube slide was probably the hardest. Instructions are not the best instead of using paper Instructions you should download the app look for the item and the Instructions are there step by step. We had a few broken pieces. Overall the playground is great. Delivery guy was awesome but they should send at least 2 guys to deliver items like this.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for the review

Jun 3, 2019
Reviewer name: csaad
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great set

We purchased and put together ourselves. Skill set definitely needs to be someone handy. Intermediate definitely and 2 people definitely if you are going to take it on yourselves. We are missing the wavy slide, it didn’t get shipped. I called Sams which took a week to get back to me, so I called the company and they have been more than helpful and have shipped another one. We haven’t received it yet but customer service seemed to be on top of it.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for taking time to leave of us a review!

Apr 11, 2022
Reviewer name: JessaBrez
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Kids love playground, parents survived building it

Overall I love this playground, and more importantly, my kids (3 and 6) love it! It's a beautiful design, there's lots of fun stuff to do, and building it was not the worst thing that ever happened to me. Some of my notes: - Putting the tube slide together was the worst part. Never want to do that again! It's often difficult to get all the pieces together and the plastic shoved into place. They estimate 3 hours but it took us probably 5. - There are several beams on the second story that are prime head-bonking position. We wound up ziptying pool noodles. Arches instead of straight boards would have helped. Similar thing with a couple hard corners we're going to bumper. - The regular slide has a dip in the bottom that collects water and snow, which is kind of annoying to wipe down every time we go to play. - One roof piece arrived broken and getting it replaced was quick and easy! Customer service was great. - There are a couple instances (like attaching the regular slide) where you have to hammer a nut UP into a board from beneath at a difficult angle, which was a headache, but we did manage to build the whole thing with only minor swearing, so I'd say success! - The rungs of the ladder don't seem very strong and give a little when my kids go up. So far so good but I won't be surprised if they wear down and need to be replaced. - I didn't expect my kids to love the little kitchen underneath as much as they do, but they went right into playing restaurant.

Review from backyarddiscovery.com
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