We had to get get some replacement parts for your Adventure Playset. Unfortunately COVID hit and the parts were held up in China for about a year. I worked with Heidi Marion who is one of your Customer Service Reps and she kept me updated of the progress of the shipment. She was awesome throughout this entire process. Many kudos to her!!!

Every time I spoke to someone in customer service regarding replacement parts for my playset I ended the call thinking I was fully satisfied, however each time the order showed up it was missing parts. This is the fourth time I had to call them trying to get an anchor kit for my playset which was originally requested 3 weeks ago. I’m beginning to know why the companies name is LIFETIME, because while the customer service is great, it takes a lifetime to actually acquire all the parts you need. Hopefully this time they will get the order straight, hey look, my playset just blew down the street!

I bought the tower play set for our grandson and when we assembled it we came up missing 4 bolts. We called 800 number and they sent them right away. Thank you for not keeping us waiting for parts. Appreciate the rush! Thank you for quality employees and products.

Was fun and fairly easy to put together. It was my 17 year old daughter and myself who did most of the work with some help from my 11 & 4 year old daughters as well. My wife and myself can both be swinging at the same time with very little movement. Great investment.

The playset is perfect -- installation was reasonably priced (would have been quickly installed had the weather not rained us out 3 times - but the installer was great with communication) -- and their customer service department was very efficient. I am super happy and my kids are enjoying it alot! Just wish I'd opted more a total of 4 swings to stop the arguments... :)

Assembly was a real pain because I had to loosen screws then retighten frequently to get stuff lined up right. Had my mother and law and me on top while putting the roof on and didn’t see any issue with that much weight. Doesn’t move at all when kids swing.

The instructions were well written--lots of visuals. The materials were organized really well so it was easy to put together. It still took us a few days just because there are so many steps. The materials are great quality. This is going to last years and years!

Really nice, solid playset. My three-year-old was ecstatic to see it and can’t get enough of it. We’ve had it up for 10 weeks and so far we haven’t noticed any rust or problems. The swings are especially smooth and quiet. It arrived in a giant crate, earlier than expected. All of the required parts and hardware were present and in good shape. The only tools I think I used were a socket wrench and a drill. Big thing to know; it is time consuming and a little painful to assemble. The instructions are 70 or 80 pages long. I think I spent close to 20 hours on it (I understand that is still probably less effort than needed to assemble a wooden set). But, I was working mostly alone. Also, try hard to resist over tightening the bolts. I wanted to make it really snug and tight. But, sometimes the pipes would bend slightly out of round. I called Lifetime on the phone before I purchased and got good advice on which set would suit my needs and some technical specifics that weren’t on the website. Plus, I was given a 10% military discount. Two thumbs up on the purchase experience so far.

We bought this set for our grandchildren to play on when they come visit. We have seven ages 13, 12, 4, 4, 3, 16mo. and 1. It gets lots of use. A storm came through and lifted the set bending the fire pole upon landing. Even in the midst of this crazy pandemic this company not only replied to my email requesting a way to purchase a new pole....they are sending us a new pole at no charge!!! (By the way, turns out that storm not only lifted our playground but uprooted a giant magnolia tree from our neighbors yard a few acres back, it was a doozy). The kids all love playing on this set and we anticipate even the 1 year having many more years of play on it!

I bought this model several years ago and it has stood up to the elements with no issues. We recently moved cross country and packed it up to go with (our children practically live on this set). The mover unfortunately decided to dismantle the set and subsequently lost some parts. Outstanding job by Lifetime to provide replacement parts at no cost! This is an outstanding company that knows how to treat their customers!