We had an issue with the Lifetime play-set we purchased from a friend and reached out to customer service in attempts to get resolve the issue. Though the problem had absolutely nothing to do with the company or product itself (just a missing part), our customer service rep, Ammon, was incredibly helpful, very pleasant, and went above and beyond to help us with getting the part we needed. Thanks so much for your help! Stay safe!

This playset is wonderful! My girls absolutely love it. It took about 10 hours for my dad & husband to put it together. Instructions were easy to follow. Excellent quality & worth every penny. I feel like this thing will definitely be around for our grandchildren.

The instructions were well written--lots of visuals. The materials were organized really well so it was easy to put together. It still took us a few days just because there are so many steps. The materials are great quality. This is going to last years and years!

Assembly took quite awhile but it’s sturdy and going to last a long long time. There aren’t any bolts sticking out that can scratch or rust! My kids have played on it everyday!! It’s definitely worth the investment!! The extra bolts came in handy too!

Excellent quality product! We are very happy with it! Super sturdy and assembly wasn’t horrible. We assembled the tower frame over 2 nights in our garage while it was raining then moved it out back for the rest. It took two of us about 10 hours with breaks to fully assemble. Definitely download the app for awesome instructions as the paper instructions can be a bit confusing sometimes. Overall great experience and I would recommend to everyone!

It’s sturdy and fairly easy to put together. I did it by myself, a few hours a day, over a week. Kids love it. Some rusting here and there, but I’m pretty sure it will hold up for years to come. Kids love it. Customer service top notch. Missing few screws but they delivered quickly and friendly. A+++

I purchased a used Adventure Tower Playset between 2 - 3 years old in Florida. The playset is in great condition! There was some rust but nothing serious (bolts / screws) and it was all easily replaceable through LifeTime. Ordering the parts was very simple as I emailed LifeTime with the Unit # and part numbers (from the manual). I expect this Playset to hold value for the next five years or more and I will be able to resell it when my kids have outgrown it. Thank you!

My girls love this play set! Despite the cold weather they have still begged to play outside. They have played for hours. The only drawback is that it took about 4 hours to assemble even with a team of 7 people working together at a good pace. Be very careful of the first few steps, especially the step that tells you to rotate the platform. We missed this step and so did a friend of mine that bought it a few weeks before us.

We have owned this playset for nearly 6 years. Our grandkids absolutely love it. It is very well-designed so that even the 3 year old can play safely on it. A few parts were worse for wear after a LOT of use and harsh NE winters. We were able to order replacement parts very easily and found customer service to be pleasant and helpful.

My 6 and 4 year old are loving this playset. Of course we couldn't wait for family help to assemble so my husband did the whole thing himself in the 90 degree heat. I helped hold things occasionally but it wasn't usually essential. It took about 12-15 hours I'd say and the directions are pretty good. Very sturdy even with very high swinging and adults playing, too.