This was my first time to use the curbside pickup and it was awful. One lady was running herself to death and there was no one else helping. The pickup slots were all full and had to wait 45 minutes to get my order. Actually, I ended up going inside and picking it up myself. Maybe it was an unusual busy time, but Sam's Club needs to plan for the busy times and staff appropriately.

As a long-time Vital Proteins customer, I received my latest shipment and was surprised to see their new "non-plastic" packaging, which looks like a canister of oatmeal. As much as I dislike this new packaging, which won't protect the product's shelf life, I was really SHOCKED when I opened the container. The container is less than half full of product. The collagen powder is not quite 3 inches, and the container is 6 1/2 inches. It is a blatant misrepresentation, and your customers deserve better, especially for the price point they pay for this product. I will not be purchasing Vital Proteins again—shame on whoever the decision-maker was at Vital Proteins who assumed the customers would not notice, or care. In the photos, you will see the darkened area of the brand-new container where the actual product is reflected at almost 3 inches.

HATE, HATE, THE NEW PACKAGING! I don't think that this change is going to save the earth! Love the product but will have to look elsewhere. It's no fun having to use a knife to open the top and store it in a completely different container. I could live with the removal of the scoop, but I can't live with the change to the lid.

Can't use a product when I can't get the new cardboard lid open. Love the product and used for years, but if I can't open your new container I have no need to purchase anymore. Once opened (haven't been able to get my newest cardboard container open) the lid falls open when grabbing from the cupboard so you have to be careful how you move it. After years of using this daily, I have to discontinue due to lack of useable container.

I have been taking this for about a year. It did take about 2-3 months to start to see results with my hair and it's growing longer but I really can't tell as far as the thickness. My nails started growing fast within a week! I am very pleased with this product and will continue to use it.

‼️Bugs in my container 🤢 For reference, I've been purchasing this product for years (back when it used to have a plastic screw on lid and they even included a scooper). I have no concerns with the formula as I have great results for my hair and nails. HOWEVER, my most recent purchase on 9/2/2025 from Sam's in Panama City, FL had small bugs in it. Unfortunately, I did not notice until halfway through the container, likely due to normally making my coffee in the dark. Thanks to an online Reddit forum I discovered the bug is called a Psocoptera, otherwise known as booklice. I'm not sure if this is due to the new style of packaging or an issue with the facility where the product came from. Either way, this seems like a common occurrence. I plan to reach out to Vital Proteins directly. Just sharing here as an FYI.

I have always been very pleased with the quality, and packaging of this product, until my recent purchase. This will be my last purchase of this brand of Collagen, unless they switch back to the original plastic tub with the screw-on lids. This new paper/cardboard container is %231, ridiculously hard to open, and there is no way to keep freshness, once opened. The flimsy paper lids are of the poorest design.

I was scared after reading all of the reviews on the packaging. I was able to open up the canister in seconds. Tip: When you're pulling up on the lid, face it away from you so that you're pulling the opening up and towards your body. Pulling straight up, it won't budge.

I have been using Vital for yrs now and I have left and tried several others. NOTHING and I say nothing works for me as good as Vital does! If I stop my nails stop and hair thins out! I renewed my membrshp just so I can go to Sams to buy it!!! I highly recommend it!

I don't really know why people are complaining about the packaging. Once you do it once you figured it out and it's pretty easy. I like that they're not using plastic anymore. This protein dissolves easily into my morning coffee and doesn't have a taste. I would say it's pretty perfect.