I hate the new packaging. Worse thing ever. It is not easy to open. Pull here don't twist, you got this. NO, I didn't get it. It was so hard to open. I have been buying this for many years, and now you are making it difficult to open. The packaging team couldn't come up with anything better? So disappointed. I won't be buying this again because of the packaging. The product itself is replaceable. Too bad! I was a customer for many years.

I am new to this product & I like the product itself but I HATE the container. It is impossible get it open with your hands Even my husband had a hard time before he got it open. The second one I used a butcher knife to get it open. The container is useless for keeping the product so had to pour it into a container that has a lid. I will not buy again when what I have is gone & will buy another brand.

I have been using vital proteins collagen for several years and have been pleased. This is my first time using the advanced formula. I don't particularly care for the advanced formula as it seems to cause bloating in me. I will be returning to the original formula. I also ant to comment on the new packaging. I'm not a fan; it's difficult to open and easy to spill.

I had to cut the new packaging open with a steak knife! I followed the directions but that tiny tab is difficult to grasp, much less pull! I ended up with torn paper all over my countertop and still had to cut my way to the product and pour it into the old container. I have had this product on monthly reorder for several years but will start looking for another product in customer-friendly packaging!!!

The lid is awful! It took me five minutes to open. It's made of flimsy paper, and I dropped the product twice because of it. Both times, a lot of the contents spilled out, leaving me with far less to use. It's incredibly frustrating to lose so much product due to poor packaging. A sturdier lid would make all the difference.

I've been using this brand for several years. I thought eliminating the scoop was petty, but whoever came up with the new packaging, I predict will lose his/her job after people run low on their first tub with this packaging. I'm done with the brand. Opening packages should never be this difficult, "pinch and lift"? Really? You didn't consider that some of your customers may be older than 40. After ripping it open with a knife, I poured it into the old container.

Too many changes recently. I agree with everyone else about the packing. It is ridiculous. Luckily I saved an old container and I just transfer the new powder over but that is after I have to destroy the new container trying to open it. Also, why the bitter/sour taste now? It took me awhile to figure out why my coffee was tasting sour and through a process of elimination I figured it out. It was the powder! I think I'll be looking for a new product.

Packaging is great! I don't see why everyone is having an issue with it, mine opened up easily and closes nicely. Its flavorless which is perfect and dissolves like a charm! Just started taking it so will see how I feel in a few weeks but so far so good and gentle on the stomach which is awesome!

I really struggle opening the new paperboard canister. I just bought my 2nd one. I struggled opening the first one and ended up using pliers and messing up the lid. For this 2nd canister, I followed the video instructions of pinching the rim and pulling, and I still couldn't open it as instructed and had to use tools. That's not safe. Please consider changing to a screw top. I will choose another brand that is easier to open until then. Additionally, once open, it's not secure. I really like your product, but if I cannot easily open it myself, it's of no use.

I lam a long time user and love the product and so so happy about the cardboard packaging. No exposure to plastics and no plastic waste. We use everyday so go through a carton in a couple weeks. I put it in a glass canister on the counter since I use daily. Never commented before but am so happy about the package change. Thank you for leading the way!