Love the product but hate the new packaging. I have yet to open a container successfully. Glad I saved an old plastic one. Appreciate the idea of reducing plastic waste but needs improvement in design.

***One star is not for the product but only for the missing safety seal that retailers needs to take accountability to avoid tampering of the product*** Per the back of the Vital Proteins container it states that if the safety seal is broken or missing to not use the product. In addition the sealant on my container has 6 pinholes; now if this is a perforated venting cap liner to allow in/out pressure of the closed container, then that is acceptable as long as the product has its safety seal for the consumers protection to avoid tampering. In my case the safety seal was missing on my container & therefore returned it back.

I just bought the product. I thought the packaging was a good idea until I tried to open it. I applaud your sustainability effort. Assuming you all have tested this package, and knowing that customers are struggling—put a video on the site to demonstrate its ease of use. “Pull here” is clearly not enough. Don’t just read the response and defend your choice—help us.

I mix this Collagen in my coffee every morning. It has no taste & mixes instantly. I used another brand for a couple of years but when i saw this at Sams (& on sale) I decided to give it a try. I am on my 3rd jar now & I am really liking it so I'll be a buyer for life !

I only gave this recent purchase of Vital Proteins Callagen Peptides Powder, Unflavored 24oz just three stars because of the new packaging. It is horrible. I want containers that I can seal completely against moisture and possibly insects. Fortunately I have the last container and transfered the contents of the new container to my older container. I understand the desire to reduce plastics but there has to be a better way than this new cardboard. The product itself is excellent and a great way to add additional protein to my diet. Newer packaging is not always better. Pictured is the old container.

The product itself is exceptional. The new packaging, away from the plastic container, to a new type of lid, is not effective in keeping moisture out of the container and contaminating the product. I would pay slightly more to get back the plastic container with the screw top lid.

Product is excellent. I've been buying it from Sam's for a long time. However, will not be buying it again as the new packaging is bad. Opened the box and powder was all over the bottom of the box. The bottom of the "new" cannister had busted at the seam and leaked powder everywhere. Very disappointed.

Still a little early to tell. I take medication for cancer which thins my bones and thins my hair. Nails seem to be growing strong. My husband, however, has really dry flaky hands that have improved drastically in a short period of time. Sam's club has the best price.

The product is still good but the new packaging is DANGEROUS and resulted in a trip to the ER leaving me with a mallet finger and wearing a splint for 8 weeks. DO NOT TRY TO OPEN THIS WITHOUT HELP!!. I have normal to large hands (glove size 8) for a women and good hand strength, but the new paper container which must be pinched and pulled at the same time has left me injured. Luckily I still have on of the old plastic screw top containers to transfer the powder to. I now use a bread knife to slice off the paper top rather than trying to pull it open.

We love this product but they changed the carton to paper instead of plastic. When it was delivered smashed and half the powder was in the box. We had to return it to our local store. Please use someone other than FedEx for delivery, they are the worst.