Hi there! Thank you for reaching out to us and sharing your feedback! We sincerely apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. However, here at Vital, we always strive to exceed our customers' expectations. And that's why we have such a strong brand loyalty with our fans! We have passed your feedback and this information along to our packaging team for further review. As for opening the canister, we do not recommend using anything sharp like a knife or scissors to open your packaging. If you would like to use a tool to aid in breaking the perforations, we recommend that you gently use the back of a spoon or a butter knife to pre-break the perforations on the lid. If you can pre-break the some of the perforated line, this should allow you to lift the lid with more ease. Here is a video that demonstrates how to open the canister: https://www.youtube.com/watch?v=7IEZ5hg4Kgw

Hi Tricia! Thank you for reaching out to us and sharing your feedback! We sincerely apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. However, here at Vital, we always strive to exceed our customers' expectations. And that's why we have such a strong brand loyalty with our fans! We have passed your feedback and this information along to our packaging team for further review. As for opening the canister, we do not recommend using anything sharp like a knife or scissors to open your packaging. If you would like to use a tool to aid in breaking the perforations, we recommend that you gently use the back of a spoon or a butter knife to pre-break the perforations on the lid. If you can pre-break the some of the perforated line, this should allow you to lift the lid with more ease. Here is a video that also shows how to open our new packaging: https://www.youtube.com/watch?v=7IEZ5hg4Kgw

Hi Dee! Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.

Hi Erica! Thank you for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. We completely understand your concerns and complications here. We will record your feedback and provide this information to our team for further review.

Hi Maureen! hank you for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. As of December 2022, we begun to remove our plastic scoops from our products. Though we’re foregoing our scoop, consumers can still expect the same efficacious collagen peptides they know and love. We completely understand your concerns and complications here. We will record your feedback and provide this information to our team for further review.