Our server kids love the play set up itself but assembly was a nightmare. It took several weeks and Kidcraft left out several parts, so we weren’t able to get it ready in time for Christmas. Customer service was hit or miss, some people were very helpful and others couldn’t seem to figure out what playset we were referring to even when mode number was provided along with receipt.. Not the end of the world but when you pay $1,500 it’s disappointing. A couple of the boards were split and instructions were unnecessarily complicated.

We have had this barely 6 months. Took over a month and half to get it shipped even doe it said 2 weeks when we placed the order. There is no way it is sealed cause it's all fade after barely 6 months. When we did get it after waiting a month and a half many things were damaged. The customer service was something else. They never did ship all the replacements boards and part we needed. We just went to lowes and got what we needed. I would love to add pictures but keeps saying my files for a cellphone picture is to large. Go figure. I wouldn't waste your money.

Cute swing set with a lot of extra activities. My biggest disappointment is it's for younger children. Ours are from 2-6 years old. The 6 year old will outgrow this set very soon. A set we had previously bought for our other house had where you could raise the swing set bar up to another level as the children grew. This one does not. The only thing you can do is raise the chains as they grow. Not much chain or head room to raise a lot if you have tall children, which our 6 year old happens to be. The tunnel is adorable. Our skinny 6yr old fits through it just fine. Heavier set children may have a problem. It is very, VERY narrow. My first thought went to my daughters best friend, who is at our house every other day. She is also 6yrs old but a little heavy set. I know she would be beyond embarrassed, as this tunnel would be to small for her. The slides are normal sized and work great. Sandbox under fort would only allow room for 1 child to play or 2 very small 2 or 3 yr old. To sum up this review, this set is very nice for kids 5 and under. If that is the age you are looking for and wont need it beyond that age, I highly recommend it. If your children are older, or you are looking for a set to grow with your kids, keep looking. After 20 hours spent putting this one together, we will keep it probably through next year, then have to turn around and buy another one that "fits" the entire family and guest. Not sure we will get our $2,000 out of it. But someone with really young children and no guest to worry about might.

We bought this for the summer for our five and eight year old. Our eight year old is small and she barely fits in the tunnel. It has a lot of features that the kids like but I wish the slides and tunnel were bigger. This swing set seems for suitable for kids under seven. It also took four guys (all construction equipment mechanics) about seven hours to put together.

Delivery was easy and quick, putting it together was complicated and time consuming but thats just how these play sets are. Be ready to spend a good amount of time putting it together and getting confused a couple times but overall was what I expected. Only been put together for a week so can update on how it holds up but so far so good and kids love it.

I bought this playset for my grandkids last month and it’s not the quality I thought it would be for the price. Disappointed about customer service from Sam’s and the company that makes it. Disappointed about the quality of this product. If my son in law didn’t mind taking it apart I would return it for a full refund.

Buying this Playground was a mistake I do not recommend it at all for safety reasons the quality of the wood is very poor since my husband started to assemble it, the wood was very thin, toasted and it was already cracked with splits, my husband had to reinforce the joints with pieces of metal we have had it for less than 2 years and my children have used it like 6 times at most

The kids like it but it was a pain to put together, the material were low quality, some boards were warped, too many types of screws were used, some holes were predrilled and some were not. We were disappointed in the overall quality and sturdiness of this product.

Just bought couole weeks ago. The large wood board to the tunnel and swing set cracked. And the tire swing is cracked. Just so cheap. I got it for my kids age 6 - 2 so they arnt big. Just very disappointed in this playset....

If you take the time to read the instructions, you will have no problems assembling this. Some people say they had poor quality lumber but I have to say not a single piece of ours was damaged. I can tell I will need to stain or clear in a few months for protection but I expected that. All in all it was enjoyable to assemble and now watching our kids play on it was worth it. Again, if you take the time to read the instructions, you will not have any issues. They have you put certain things together in certain order and eventually it makes sense why they have you do it. A+ on the instructions.