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Customer reviews for KidKraft Mockingbird View Wooden Swing Set/Playset for
KidKraft Mockingbird View Wooden Swing Set/Playset
3.5 out of 5 stars
stars
57 ratings35 reviews
  1. 5 stars39% (22)
  2. 4 stars21% (12)
  3. 3 stars11% (6)
  4. 2 stars7% (4)
  5. 1 star23% (13)

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Showing 1-10 of 35 reviews
Oct 22, 2020
Reviewer name: Kathy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome buy!!

Awesome! If you follow the directions you should be able to put it together without major problems. It took us about three days to put it together. It definitely was easier when the little helpers were napping. This is for little kids not teenagers.

Helpful?6L8K8DXTHQSJ13883168332
Sep 4, 2018
Reviewer name: Randor
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great diversity of fun for the kids

Bought it a month ago and grand kids love it!! The instructions a little bit off, so we had to do a few things different to get it right!! But my husband and I were able to do in about 30hrs(few hrs over a 4day period)!!

Helpful?6L8K8DXTHQSJ13883168332
Jul 31, 2018
Reviewer name: Burcu87
5 out of 5 stars
5 out of 5 stars review

Love it

My two kids love it i built it myself with just a little help from my husband with the big parts it took a long time to built it with the kids around but its worth the time i spent on it the only bad thing about it is the tunnel is very tiny other than that everything is good

Helpful?6L8K8DXTHQSJ13883168332
Sep 5, 2018
Reviewer name: Gib
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

2 and 5 year old love it!

If possible invite many of your friends to help. Make sure there is a hardware store open and nearby you may need it. You need a lot of patience to set this thing up. Parts missing and stuff just doesn’t lineup.

Helpful?6L8K8DXTHQSJ13883168332
reply from KidKraftExpert

Thank you for sharing your feedback with us. We're thrilled that your kids love their playset, and we will gladly send you any missing parts so that it is in perfect condition. Please reach out to us at customerservice@kidkraft.com and we will assist you. Happy playing! -The KidKraft Customer Care Team

Mar 27, 2019
Reviewer name: bakert1218
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great playset for all ages

The kids all love the playset. Some parts were a little more challenging to put together than others. Make sure you read the instructions and don't just look at the pictures. You will put stuff together backwards if you do, also look at the big book of instructions along with the instructions that come in each box, some information is missing from some pages in the little book of instructions so follow the large book.

Helpful?6L8K8DXTHQSJ13883168332
Oct 26, 2020
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Mockingbird

VERY DIFFICULT TO PUT TOGETHER!! Been working on it for two weeks now. Slide delivered with multiple cracks. Have contacted customer service and awaiting resolution. Definitely hire someone to put together.

Helpful?6L8K8DXTHQSJ13883168332
reply from KidKraftExpert

Thank you for taking the time to provide your feedback! We'd love to learn more about your review and see if we can help resolve any issues. Please feel free to contact us at customerservice@kidkraft.com! -The KidKraft Customer Care Team +1 (800) 933-0771

Oct 19, 2020
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Could have been better quality

The kids like it but it was a pain to put together, the material were low quality, some boards were warped, too many types of screws were used, some holes were predrilled and some were not. We were disappointed in the overall quality and sturdiness of this product.

Helpful?6L8K8DXTHQSJ13883168332
reply from KidKraftExpert

We're very sorry to hear this, and it's absolutely not the experience we want our customers to have. Please contact us at customerservice@kidkraft.com so we can help make it right. -The KidKraft Customer Care Team +1 (800) 933-0771

Mar 30, 2020
Reviewer name: Amanda
2 out of 5 stars
2 out of 5 stars review

Not worth the money

I only had the swing set up for about 3 weeks now and top layer of the boards are peeling so my 3 yr old got Splinters. When we first got the swing set the boxes were damaged and so was the wood. Chunks of wood missing from the boards. I had to use different screws to put together because not all the hardware was there.

Helpful?6L8K8DXTHQSJ13883168332
reply from KidKraftExpert

Oh no! We’re so sorry to hear that your item arrived damaged, and we'd like to make it right. Please contact us at customerservice@kidkraft.com, and we'd be happy to help! -The KidKraft Customer Care Team

Jan 30, 2021
Reviewer name: David Bell
2 out of 5 stars
2 out of 5 stars review

Assembly is a headache (that’s putting it mildly)

Our server kids love the play set up itself but assembly was a nightmare. It took several weeks and Kidcraft left out several parts, so we weren’t able to get it ready in time for Christmas. Customer service was hit or miss, some people were very helpful and others couldn’t seem to figure out what playset we were referring to even when mode number was provided along with receipt.. Not the end of the world but when you pay $1,500 it’s disappointing. A couple of the boards were split and instructions were unnecessarily complicated.

Helpful?6L8K8DXTHQSJ13883168332
reply from KidKraftExpert

Hi David,We're so sorry that items were missing from your order! Please contact us at customerservice@kidkraft.com, and we will help get replacement parts to you. -The KidKraft Customer Care Team +1 (800) 933-0771#12001

Dec 30, 2021
Reviewer name: NA
1 out of 5 stars
1 out of 5 stars review

Bad quality

Buying this Playground was a mistake I do not recommend it at all for safety reasons the quality of the wood is very poor since my husband started to assemble it, the wood was very thin, toasted and it was already cracked with splits, my husband had to reinforce the joints with pieces of metal we have had it for less than 2 years and my children have used it like 6 times at most

Helpful?6L8K8DXTHQSJ13883168332
reply from KidKraftExpert

Oh no! We'd love to learn more and see if we can help resolve the issue. Feel free to contact us at customerservice@kidkraft.com. -The KidKraft Customer Care Team +1 (800) 933-0771 #09002