Hi Colin, We appreciate your feedback on the delayed response time you’re experiencing. Please be sure your TV is up to date with firmware version 2201.0, as this includes various performance updates. You can check this by going to: Settings > Support > Software Update. You may also want to further optimize performance and address this issue with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to: Settings > Support > Device Care > Start Device Care I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Thank you, MrMr! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Thank you, DarlingD! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Hi Zman, Thank you for your purchase and review of the Samsung TU7000 TV. We appreciate your feedback on the image quality of the TV screen while streaming. We have a few tips which may help. First, let's ensure your TV is running the latest Firmware. Go to Settings> Support> Software Update. You can update from there. Next, if your TV is buffering while streaming, it may have to do with your internet connection. Buffering usually occurs when your internet connection provided by your ISP cannot supply data fast enough for the playback device. We suggest you try the following: Use 5G Wi-Fi if possible Try wired LAN if available Try repositioning the router so there are no obstacles between your TV and the router. There are also several settings available that allow you to adjust your image. Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Hi Disgruntledby TV, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Thank you, Bulldog7! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.