Thank you, BrenNB! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung Smart 4K UHD TV. 

Jake: You are leaving a review for the TU7000 Series TV which was launched in Spring 2020. From your description, I believe your review was intended for an older model. Nonetheless, I am sorry for the issues you have with your previous generation TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. If you would like info on out-of-warranty service, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Hi 86SAMSUNG, Thank you for your review of the Samsung TU7000 TV. Please know we are here to help you. First, let's check the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care. Next, if you need additional memory, you can add a USB Flash Drive to expand the TV's Memory. When you download a new app, you will be prompted to save it to a USB. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi there, I'm sorry to hear that your TV had to be replaced just after unboxing and mounting it. I know how frustrating a return process can be, and I appreciate your patience. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor