Hi SMOOTH SIGN, thank you for sharing your concern with us. Would you be able to share some more details with us so we can help? Give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support) 

Leon: Thank you for purchasing the Samsung TU7000 TV and for your review. I am sorry that you are experiencing some lag with your remote. To optimize the performance of your TV, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This service checks memory and frees up unused cached memory and closes background apps. You may also want to try to use Picture Clarity Settings: Go to Settings > Picture > Expert Settings > Picture Clarity Settings Change Picture Clarity from Auto to Custom and adjust LED Clear Motion to get the best results. Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi SN in SF, Thank you for your review of the Samsung TU7000. We are sorry to hear that you are not satisfied with your experience. The zee5 app is not available at this time, but the built-in App Store allows you to choose from and download hundreds of apps such as discovery+, HBO Max, Disney+, and many more. It also comes with Samsung TV Plus, which offers hundreds of free channels of news, sports, movies, and much more. We are also continuously adding more premium content and new services to our Smart TV platform. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.