Hi there, thanks for reaching out. We regret that you had this issue but we're confident we can help! Please get in touch with us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

telman: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the remote design is important to us and will be shared with our internal teams. If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings You can try Dynamic Picture Mode by going to Settings > Picture > Picture Mode > Dynamic Or manually adjust the Brightness settings to your liking. Go to Home> Settings> Picture> Expert Settings> Brightness You may also want to adjust the Contrast, Sharpness, Color, or Tint (G/R) in the Expert Settings. We also recommend that you adjust the settings of your Power Saving Mode. Go to Settings> General> Eco Solution> Power Saving Mode. I hope this helps to solve your issue. For further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Thank you, Bert62! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.