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Customer reviews for SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA for
SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA

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Oct 21, 2020
AG13
1 out of 5 stars review

Apps go in and out.

[This review was collected as part of a promotion.] The TV has wonderful color, but what is the point of buying a smart tv if the smart features do not work. I couldn't connect with my phone; and, I could not get the apps to work. Finally, one day they just decided to work. During covid a TV is almost essential to get through the day. So sad that I spent so much money for it not to work. I even had support replace the mother board twice.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
reply from OBA

AG13: I am very sorry that you experienced issues with your TU7000 TV and required warrant service. I understand your disappointment and frustration. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Should you continue to have any issues with your TV, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Nov 29, 2022
veeflee
5 out of 5 stars review

Romo2

Installed this tv tonight. So far it's fantastic. We put it on a swivel tv stand because the legs were too far apart for our console. The swivel is working well for us. Out of the box picture quality was a little off but after tweeking the settings it's pretty close to perfect.

Helpful?3STAXRT0NDXF13883163940
Jul 14, 2022
RobinM
2 out of 5 stars review

Nice but very delicate

I had this model in use for 7 months. The right side of the screen was bumped and not all that hard. It apparently was hard enough for the internal screen to stop working - no sound, no picture, just spider lines. That isn't covered under warranty. A different brand/model would have required moving the wall mount. I did not want to do that since it is in brick and I don't want additional holes in my brick wall. I chose to purchase the exact same brand/model (Samsung 75" TU700D). Plugged it in and what do you know? Spider lines - no picture, no sound. Nothing was done to the replacement TV except take it out of the box and plug it in to make sure it was working prior to placing it on the mount. I am glad we did that instead of mounting it only to find out it is broken. Same model, same symptoms, same kind of break. I just think this is a very very delicate TV that breaks with the slightest jostling or bump. I took responsibility for the first one but this second one, no way.

Helpful?3STAXRT0NDXF13883163940
Sep 20, 2020
Helio
1 out of 5 stars review

Poor QA

This TV was interesting due to its price and 3 year warranty at Sams Club. After one week of watching- picture got blacked out. I can hear only sound. I checked Samsung's website for troubleshooting- everything points to change settings. How can somebody change settings when TV display is not working- what a joke!!! Returned the TV and don't have to deal with Samsuung again. Poor Quality Check for these TVs- horrible!

Helpful?3STAXRT0NDXF13883163940
Sep 24, 2020
RockinBob
5 out of 5 stars review

Samsung 50" Class TU7000 Crystal UHD 4K Smart TV

my new samsung 50 tv is awesome. great picture which adjusts automatically to the room lighting. samsung gives you tons of free content with samsungtv, tubi, and more. browses the internet great and plays videos from the internet great. seamless integration with amazon prime video, netflix, hulu ....

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Feb 17, 2023
LisaG5
5 out of 5 stars review

Great features, picture, and good for extra TV

Great deal on our second Samsung television. We have always just had one television in our home but we couldn't pass up this deal with points I had saved up. Our oldest moved out and now her old room is a combination guest room/speed bike room. We use the JRNY app and I thought what a great way to cycle while riding in different countries and showing my JRNY ride on the television. So far, so good! Picture is great for what we want it for and when I don't want to watch sports when my husband is watching on the 75" Samsung QLED, I can move myself into the spare room.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Dec 28, 2022
Snowman_455
3 out of 5 stars review

Good tv beside this short life it has.

This model of tv must have defects built into it. This is the second TU7000 we had, each one only lasted two years almost to the day. Both time it was the main panel. We are waiting for yet another tv replacement. It gets costly with the travel time and cost of replacing this television. Once was bad enough but twice in four years, come on Samsung you need better model.

Review from Samsung Canada
Helpful?3STAXRT0NDXF13883163940
reply from Operations

Hi Snowman_455, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Nov 10, 2020
Anonymous
5 out of 5 stars review

Nice Picture Quality!

[This review was collected as part of a promotion.] I have been wanting a new Smart TV for my bedroom so I can enjoy Netflix up there and also hoping to get rid of my cable bill. The TV was very easy to set up. I currently still have my cable and I was actually surprised the TV remote will control my cable box and I didn't have to do anything special to set it up. I love all the options with this and was surprised with the Samsung TV channels too. There's quite a few I enjoy watching. Another feature I like is that it auto adjusts to the lighting in the room so when I turn the light off at night, it adjusts to compensate for the light being off. The remote has all the necessary buttons on it I need to operate it. The only thing I wished it had that it doesn't is a backlight button so I can tell which buttons are which in the dark. I think I got spoiled with that feature on my cable remote. The colors on all the channels is crisp and clear. The sound is good and never has sounded muffled and is always crisp. I am considering purchasing another one for my spare room because it really is a nice quality TV for the cost.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Aug 10, 2022
Roy G
1 out of 5 stars review

DOESNT WORK WITH ALL DEVICES

my first review was censored. This TV simply doesn't work, XBOX series X and Nintendo have both been a problem for months. I cant give you full details of all the troubleshooting steps I've gone through or this post won't be allowed by Samsung but it has been insane. I am now stuck with a TV that only works with one (Apple TV) of my three devices. HORRIBLE EXPERIENCE BUYERS BEWARE!!!!!!!

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
reply from Samsung Brand Ambassador

Hi Roy G, We are sorry to hear that you are having issues connecting your Samsung TU7000 TV to external devices. Please try the following tips to help connect your external devices. When connecting to external devices, please make sure you enable Input Signal Plus and Anynet+ (HDMI-CEC) on your TV. Anynet+ will control external devices that are connected to your TV with HDMI. Please keep in mind you will not be able to use Anynet+ if this feature is not supported on your receiver. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update. If you continue to have issues, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Nov 3, 2023
Jenn
1 out of 5 stars review

Very disappointed!!

TV quit working haven't had it two years yet! This is the second time it's quit working. The first time after two or three days, it finally started back, showing a picture . Now the second time around, it's quit working and have spent countless hours, unplugging and plugging and troubleshooting but this time it's not coming back on or working!! do not buy!!!

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940