Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Hi Kenstv, Thank you for sharing your experience with low volume. There are several volume features you can enable/disable/adjust to your liking. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. 2) Adaptive Volume automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode Also, some sources have their own volume control, which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Gonzalo, thanks for writing in. Does the TV show the "HDR" logo on the source when you press the home button? The set should notify you when HDR information is being received by the set. Secondly, what picture mode did you select say, "Movie", or "Natural" etc. These have an important part in customizing the image to your taste. Thank you for your review and for bringing this to our attention. We would like to look into this for you. Please contact us at 1-800-SAMSUNG or via live chat on our website (www.samsung.com/ca/support). A.C