Thank you for providing feedback on our Old Spice Swagger 2 in 1 Shampoo and Conditioner. It disappoints us to hear that you weren't satisfied with the product. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate you for taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. If there's more that you'd like to share, please give us a call at (800) 677-7582 or email us through our Contact Us Page so we can assist you further.

Thank you for taking the time to get in touch with us about the Old Spice Swagger 2in1 Shampoo and Conditioner, and we do apologize that the product was not to your expectations. When we design our products, they go through many quality checks to ensure they reach you in perfect condition. Products consistency can change, becoming thicker or thinner than usual, when exposed to extreme temperatures – heat or cold. The product should return to its regular consistency when it returns to a normal room temperature. We ask that you please contact us at 1-800-677-7582, so we can speak with you more about the products.