The system is easy to setup and use, support is excellent. I haven't installed the outdoor cameras as yet so I can not comment on them. However the indoor system has proven to be very good.

Awesome and easy setup

The door lock is wonderfully simple, sleek and attractive. Installation is simple as well. It's quiet and smooth operating. I'm getting another one for my other door. The touch pad is separate from the lock assembly so can be mounted anywhere nearby with double sided tape or screws, both provided.

I purchased this system from Sam's Club and had nothing but issues with the outdoor camera. The internet shows this is a known issue but they have done nothing to correct the issue. When I called SimpliSafe they said they do no honor the warranty when not sold through them directly. The only thing you can do is break down the entire system and take it back to Sam's Club. It amazes me that a company does not stand behind its product. I went with Ring and have had no issues since.

As far as installation, the easiest DIY project I can remember. It takes awhile to get the settings tweaked the way you want them. The detect only people setting work very good on the outdoor cameras. I suggest using for a week without the monitoring service and alarm volumes set to low to get a feel how it respond. The support forum is also helpful for answering detailed questions and what features were added with firmware updates. The cellular backup only works with the upper two tier paid monitoring services, and the only place I could find the signal level was in the keypads diagnostic menu.

This is a known issue on the SimpliSafe official forum. I own this system and the outdoor cameras do not record when motion is triggered. There is about a 20 to 30 second delay. So you record a lot of things leaving. This has been discussed all over their website for months and there is no fix. The cameras are actually useless unless you just want to view them realtime.

We paid hundreds of dollars for Simplisafe equipment maybe two years ago, and it never worked properly. Our neighbor would come get a package of theirs off of our porch and the doorbell wouldn't catch him right in front of it, there was a deer thar walked up to our front porch that it didn't catch, etc. And even when we tried to view live, it would either load ridiculously slowly or lose connection CONSTANTLY when other cameras (baby monitors) and every other device had no connectivity issue at all. So we decided to stop paying the monthly fee when the equipment didn't work anyway, and it always said you didn't have to pay for monitoring if you didn't want to. Well, they changed things, and now I have to pay a self monitoring fee at a minimum just to view the feed from the cameras I paid for. I refuse to do that when we were told we could still use the equipment if we chose not to pay the monthly fee, and I'm mad I have all this useless equipment now

Great product! Great price!

Great price on this system. Wish I would have bought one for my other son.

Purchase this security system to secure my home. Easy install and set up. Cameras work great.