We are sorry for your experience, Tanmay. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. For more assistance, please reach out to our Member Support team at (888) 301-0332.

We are sorry for your experience, Mom Chef. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are a few more care tips: 1) Use it on low to medium heat consistently. 2) Prevent sudden temperature changes (thermal shock) on the cookware and lids. 3) Ensure it cools to room temperature before washing. 4) Hand washing recommended although dishwasher safe. If you are still unhappy you can return the set for a full refund with the Member's Mark 100% Satisfaction Guarantee.

Thank you for your feedback.About the maintaining ,we also have some tips on instruction manual, sometimes Thermal Shock may also cause the chipping and try to allow the cookware to cool to room temperature. But because of your review and feedback, our team has the opportunity to further look into areas that may require attention or improvement. Thank you.

We are sorry for this experience with the cookware set, Cassidy. Here are some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid cooking acidic food as possible. 3) Use a soft sponge or rag with warm water and neutral detergent to clean the surface and avoid abrasive cleaning tools. 4) Wash and dry quickly after use to avoid long-term contact with food residues and moisture. 5) Avoid sudden temperature change (Thermal Shock) on the cookware. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. Contact Member Support at (888) 301-0332 if you need assistance.

We are sorry to hear about your experience, JM. We have some tips for you to protect this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended though dishwasher safe. 4) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc., they will seriously damage the non-stick coating and deteriorate the finish. 5) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 6) Avoid hard objectives on the cookwares and lids. 7) Avoid sliding accross the stovetops and place it carefully on and off the stovetops. Please know if you are still unhappy you can exchange or return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.