We appreciate your feedback, LORI, and suggest using oven mits when using high temperature settings as that will heat the handles.

We're sorry to hear about your experience, JULISSA. We would like to remind you to 1) handle the pots and pans carefully and avoid damaging them when storing. 2) Avoid harsh cleaners. 3) Do not use metal utensil and objects with sharp hard edge. 4) Never dry-cook over high heat. 5) Stack cookware with a soft cloth or paper towel between layers to avoid scratching the ceramic coating. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.