We apologize for any inconvenience caused. Our cookware features dual-riveted cast stainless steel handles specifically designed to remain cool and comfortable during cooking. However, it’s important to note that metal handles can become hot when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat. In addition, the pot and lid are made of different techniques. The pot and pans are made of pressed aluminum while the lids are made of cast aluminum.

We are sorry about your experience, STEPHANIE. We suggest seasoning to create a temporary oil layer that supplements the coating’s non-stick properties and extends the life of your set. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy you can return the set for a full refund with the Member’s Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We are sorry to hear about your experience, Luz. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. Here are some tips for you to protect this set. 1) Always cook on low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended although dishwasher safe. 4) Avoid sudden temperature change (thermal shock) on the cookware and lid. 5) Never use hard odjectives onto the cookware, especially after use. 6) Place a piece of paper towel or cookware protector when stacking the cookware.