We are sorry to learn about this experience as this is not what's expected of Member's Mark. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

We are sorry to hear about your experience, Becca. Here are some tips for you to maintain superior nonstick performance and shining colors. 1) Always cook in LOW TO MEDIUM HEAT. The use of high heat and a sudden temperature change ( Thermal Shock ) can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration. 2) Always cool down to room temperature before washing. 3)HAND WASHING RECOMMENDED THOUGH DISHWASHER SAFE. 4) Never use hard objects onto the nonstick surface. 5) Always place a piece of paper towel or cookware protector between each other. 6) Avoid sliding across the metal stovetops and place the pans carefully on/off any locations. Please remember that all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

We are sorry to hear about your experience, Gdit. Here are some tips for you to maintain the superior nonstick performance and shining colors. Always cook in LOW TO MEDIUM HEAT. HAND WASHING RECOMMENDED though these are DISHWASHER SAFE. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change (Thermal Shock) can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration. However, a deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. When stacking your cookware, always place a piece of paper towel or cookware protector between pots and pans. This prevents scratches and other damage on inside and outside coating. Please remember all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.