Hi JoSmitty, we are sorry to hear about your experience, but we truly appreciate the feedback. We are happy to provide you a refund as this is covered by our 100% Satisfaction Guarantee.

Hi, thank you for your feedback, Katie. Because of your review and feedback, our team can further look into areas that may require attention or improvement. Please remember that all Member's Mark items can be returned for a full refund at any time as part of our 100% Satisfaction Guarantee.

Please use the following tips to help keep the shining colors and superior nonstick performance. 1) Cook on low to medium heat. 2) Allow cookware to cool down to room temperature before washing. 3) Hand washing is recommended, although the cookware is dishwasher safe. 4) Keep the cookware inside and outside clean before cooking. 5)Never use hard objects on the nonstick surface. 6) Place a piece of paper towel or cookware protector between each piece when storing. 7) Be cautious when placing the pans on and off any location. 8) It is crucial to prevent open flames from reaching the walls of the cookware. However, A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the following day. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.