We are sorry to learn about your experience, Amanda. This set is designed to be used on low to medium heat and the handles and lids will get hot if exposed to high heat. We recommend using potholders when handling hot cookware. Please know this set comes with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund. You can contact Member Support at (888) 301-0332 if you need any assistance.

Hi, thank you for your feedback, Katie. Because of your review and feedback, our team can further look into areas that may require attention or improvement. Please remember that all Member's Mark items can be returned for a full refund at any time as part of our 100% Satisfaction Guarantee.

We are sorry for this experience, Ash. We have some important tips for you to protect this aluminum set. 1) Always use on low to medium heat. 2) Always cool down to room temperature before washing. 3) Avoid sudden temperature change (thermal shock) on the cookware and lids. 4) Avoid sharp adjectives touch on the cookware surface. Please know the set can be returned for a full refund anytime with the Member's Mark 100% Satisfaction Guarantee.