Customer reviews for LG 18 cu. ft. Top Mount Refrigerator forhorrible LG customer service
it is horrible quality and never buy LG again. I bought 5 years warranty. it is drama circle between LG, sams club and Allstate. the worst is LG. never stand by their quality.
Hi, Khalil. Thank you for sharing your experience with us. We understand how important it is to have your LG Refrigerator (LT18S2100) model performing reliably, especially with a warranty in place.<br /><br />For this model, one helpful step is to check that the unit is properly leveled and that the power connection is secure, as imbalance or loose connections can affect performance. You can also review additional support resources here: https://www.lg.com/us/support.<br /><br />If you’d like us to look into your warranty situation and assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help coordinate next steps. ^Juvy
Great Source
[This review was collected as part of a promotion.] I bought this about a month ago, and LG was the place to buy. Not only was the fridge the top rated in its class, but LG also shipped it and hauled away my old fridge for free! This placed the stainless model through LG as far less expensive than the base model through other sellers.
Hello! We’re excited to hear your LG Refrigerator has been such a standout choice. Getting a top‑rated model and enjoying free delivery plus haul‑away definitely makes the upgrade even sweeter! Thanks for choosing LG! #LifesGood ^James
Great fridge!
[This review was collected as part of a promotion.] We have placed the fridge in our kitchen instead of garage. There are some points which we loved out this fridge. The fridge is very spacious. There’s so much room inside, but every single shelve is easily reachable. Even though this kind of fridge is generally used in garages, the design is very modern and slick, so that it does not intervene with our kitchen interior. Unlike our previous fridge, the fridge is unbelievably quiet so it’s perfect for open plan living places as we have open kitchen. **I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG**
Great quality and look
We bought this a week and we are loving it. The interior is spacious and the exterior is modern looking with a slim design. This refrigerator is labeled Energy Star, which we are very pleased with since our old refrigerator was manufactured in 2007. The delivery service was professional and timely.
Hello there, we understand how much you’re enjoying your LG LT18S2100S Top Freezer Refrigerator, and we appreciate you sharing your experience. It’s great hearing that the spacious interior, modern slim design, and Energy Star efficiency are all making a positive difference in your home — especially coming from an older 2007 model. We’re also glad to hear that your delivery experience was professional and timely. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich
Amazing quality
I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG** This fridge is amazing and super spacious. I like that it’s super easy to clean and it doesn’t take too much space in the kitchen. Also, the delivery went super smooth and we had no issues. I definitely recommend this refrigerator to anyone who is considering to purchase it.
Happy Dance
[This review was collected as part of a promotion.] Was looking for a garage ready refrigerator and after lots of research I believe I purchased the right one. Love it! Morning after the very professional delivery and installing I walked in the garage and didn't hear anything. I thought oh no what now. Everything was perfect it runs so efficiently and quietly.
Hi, Christine! We’re glad to hear your LG garage‑ready refrigerator is already proving to be the perfect choice. That moment of quiet can definitely catch you off guard, but it’s great knowing the efficient and ultra‑quiet operation is doing exactly what it’s designed to do. Sounds like it’s settling into your space beautifully! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
No door bounce! Works well
Old fridge ran all the time. Went to a big box store to shop fridges. This was the only fridge where the top door didnt bounce when closed bottom door. Bought and have had for 3 months. Good space inside. Bottom drawer good size. No small deli drawer but gives me a lot more shelf space. Keeps everything really cold. Actually had to turn down from setting it came with since food was very cold. Door holds good sized bottles. Freezer works well and decent size. Very happy with my purchase.
Hello! We appreciate you sharing your experience with your LG Refrigerator. It’s great to hear how well it’s performing after three months — from the steady cooling power to the roomy interior and that solid bottom drawer. The door design clearly made an impression at the store, and it’s awesome to know it’s still delivering the smooth, bounce‑free close you were looking for. Extra shelf space, strong bottle storage, and a freezer that keeps up with your needs all make this LG unit a standout choice! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Excellent Product
[This review was collected as part of a promotion.] I acquired a LT18S2100S two weeks ago and was very pleased with the professionalism that the installation preformed. I am now experiencing a much pleasant with the calm as well as no vibration noise. And I feel savings in the electricity due to the energy saving technology. The door also works very smoothly when opened and closed and has no impact, so it is more durable than any other products, so it seems that it can be used for a long time. Should have got this refrigerator system sooner, but I am very happy I got it now.
Great Performing Fridge
I needed a new fridge because the one we had was old and no longer performing well. Even though this is meant for a garage, we have it in our small kitchen and it's a perfect fit. The stainless steel is a sleek look, and we were able to switch the side the door opens. Most importantly, the freezer stays ice cold even on the lowest setting. If you're looking for a simple top/bottom refrigerator that performs well, I'd recommend this one! I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
New Garage Fridge
[This review was collected as part of a promotion.] I had been shopping for a new refrigerator for the garage as a back up to the main kitchen unit and for cold beverages convenient to the outside. This unit was the perfect size and is simple and straightforward. Of not is a feature that runs a fan to circulate air and reduce condensation.
Hi there, thanks for sharing your experience. It’s great to hear your LG LT18S2100S has been the perfect fit for your garage — simple, practical, and just the right size for extra storage and cold drinks. The added air‑circulation feature is a nice touch for keeping things consistent inside. If you ever have questions or need support, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ‑LG Digital Care Team ^Rich