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Customer reviews for LG 18 cu. ft. Top Mount Refrigerator for
LG 18 cu. ft. Top Mount Refrigerator
4.3 out of 5 stars
stars32 ratings32 reviews
  1. 5 stars78% (25)
  2. 4 stars3% (1)
  3. 3 stars0% (0)
  4. 2 stars13% (4)
  5. 1 star6% (2)
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Showing 1-10 of 32 reviews
Mar 20, 2026
Michael F
5 out of 5 stars review

Verified Purchase

Very good fridge

I have been very happy with this refrigerator. I like its efficiency and simplicity

Review from lg.com/ca
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reply from LG CareQ

We’re thrilled to hear that you’re enjoying its efficiency and simplicity. If you ever need assistance or have questions, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you choosing LG and hope your refrigerator continues to meet your needs!

May 29, 2024
Kimberly82
5 out of 5 stars review

Verified Purchase

Perfect LG Refrigerator

I recently had to down size do to a move and bought a LG model # LT 1S2100S. It's great. LG Refrigerators are the best I have to say.

Review from lg.com
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reply from LG Digital Care Team

Hi Kimberly, thank you for sharing your experience with us. We understand you’re enjoying your 18 cu. ft. Garage Ready Top Freezer Refrigerator model LT18S2100S, and it’s great to hear it’s been the perfect fit after your move. The reliable cooling and practical design make it a strong choice, and we appreciate your kind words about LG refrigerators. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Sep 9, 2024
ljbeutler
5 out of 5 stars review

Great Source

[This review was collected as part of a promotion.] I bought this about a month ago, and LG was the place to buy. Not only was the fridge the top rated in its class, but LG also shipped it and hauled away my old fridge for free! This placed the stainless model through LG as far less expensive than the base model through other sellers.

Review from lg.com
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reply from LG

Hello! We’re excited to hear your LG Refrigerator has been such a standout choice. Getting a top‑rated model and enjoying free delivery plus haul‑away definitely makes the upgrade even sweeter! Thanks for choosing LG! #LifesGood ^James

Sep 29, 2024
Christine00
5 out of 5 stars review

Happy Dance

[This review was collected as part of a promotion.] Was looking for a garage ready refrigerator and after lots of research I believe I purchased the right one. Love it! Morning after the very professional delivery and installing I walked in the garage and didn't hear anything. I thought oh no what now. Everything was perfect it runs so efficiently and quietly.

Review from lg.com
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reply from LG

Hi, Christine! We’re glad to hear your LG garage‑ready refrigerator is already proving to be the perfect choice. That moment of quiet can definitely catch you off guard, but it’s great knowing the efficient and ultra‑quiet operation is doing exactly what it’s designed to do. Sounds like it’s settling into your space beautifully! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Nov 11, 2024
MicheleW
4 out of 5 stars review

Nice profile, good fit.

The refrigerator works great, is spacious and has a nice profile. It would be nice if the crisper drawer had a way to pull it out at the top of the drawer, rather than all the way at the bottom. I also wish that the butter keeper space had a cover, but that is easily resolved by me. So far, happy with the purchase

Review from lg.com
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Apr 26, 2026
Ranger
2 out of 5 stars review

Verified Purchase

The Jury Is Out

Purchased to replace a refrigerator in our garage. It's advertised as garage ready. We've had it one week minus a day. So far the jury is out. The refrigerator temperatures vary from below freezing to several degrees above. The temperature dial in the refrigerator is set to the warmest it can go. The freezer compartment acts similar. The temperatures vary. The temperature adjustment knob is stuck, so the temperature cannot be adjusted. Service personnel are coming this week.

Review from lg.com/ca
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reply from LG CareQ

Thank you for sharing your early experience with the LT18S2100S. We understand how concerning it is to see inconsistent temperatures and a control knob that isn’t adjusting properly—especially right after installation. That’s certainly not the experience we want for you. We’re glad to hear service has already been scheduled, and we’re hopeful the technician will be able to address these concerns during the visit. If you need any additional support or follow-up, please contact our LG CareQ team and kindly reference CNN260428252489. You can reach us at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

May 12, 2026
Anonymous
2 out of 5 stars review

Verified Purchase

Fridge refrigerator freezer not cold enough

A size is not the exact and working fine but don't like that mush

Review from lg.com/ca
Helpful?2XP6X09IO7UA13881308861
reply from LG CareQ

Thank you for sharing your feedback on your LT18S2100S. We’re glad to hear that the unit is working fine overall, though we’re sorry to hear that the size and some aspects of the design did not fully meet your expectations. We truly appreciate your honest comments, as feedback like yours helps us better understand how our products are experienced in everyday use and where we can continue to improve both design and user satisfaction. We sincerely appreciate you taking the time to share your experience with us — it means a great deal. Please reference case number CNN260514501069 if you need further assistance. If you ever need support, please feel free to contact our team at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/

Sep 3, 2025
E Goh
2 out of 5 stars review

Verified Purchase

Not a normal dimension - not know when purchased

Too deep in horizontal dimension. Difficult accessing reach the back part of the fridge from inside.

Review from lg.com/ca
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reply from LG CareQ

Dear Valued Customer, Thank you for sharing your feedback regarding the LG LT18S2100S refrigerator. We understand how important ease of access is when using your appliance, and we’re sorry to hear that the depth of the fridge has made reaching the back more difficult than expected. Your input is valuable to us as it helps improve our products and design. If you have any questions or need assistance with organizing the interior for better accessibility, please don’t hesitate to reach out. We're here to help! Thank you again for your feedback and for choosing LG.

Mar 25, 2026
SHERREE
1 out of 5 stars review

Product Never Arrived

I cannot explain how horrible the experience has been trying to get this refrigerator delivered after over 2 months of calls and emails to LG, Sam's Club, and the carrier. Wasted so much time and never received the refrigerator and absolutely no one cared about my time wasted trying to get the refrigerator. Ultimately I had to request a refund. Again horrible customer service all the way around!

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reply from LG Digital Customer Care

Hi, Sherree. Thank you for reaching out. We understand the importance of a smooth delivery experience of your LG Refrigerator (LT18S2100S) model. One helpful step for future deliveries is to track the shipment directly through the carrier’s online portal, as this can sometimes provide more accurate updates and allow you to request scheduling adjustments when needed. You may also contact Sam's Club customer service at 888-746-7726 for potential solutions. If you need more help, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Nov 21, 2025
KHALIL
1 out of 5 stars review

horrible LG customer service

it is horrible quality and never buy LG again. I bought 5 years warranty. it is drama circle between LG, sams club and Allstate. the worst is LG. never stand by their quality.

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reply from LG Digital Customer Care

Hi, Khalil. Thank you for sharing your experience with us. We understand how important it is to have your LG Refrigerator (LT18S2100) model performing reliably, especially with a warranty in place.<br /><br />For this model, one helpful step is to check that the unit is properly leveled and that the power connection is secure, as imbalance or loose connections can affect performance. You can also review additional support resources here: https://www.lg.com/us/support.<br /><br />If you’d like us to look into your warranty situation and assist further, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can help coordinate next steps. ^Juvy