Customer reviews for LG 18 cu. ft. Top Mount Refrigerator forVerified Purchase
Very good fridge
I have been very happy with this refrigerator. I like its efficiency and simplicity
We’re thrilled to hear that you’re enjoying its efficiency and simplicity. If you ever need assistance or have questions, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you choosing LG and hope your refrigerator continues to meet your needs!
Verified Purchase
Perfect LG Refrigerator
I recently had to down size do to a move and bought a LG model # LT 1S2100S. It's great. LG Refrigerators are the best I have to say.
Hi Kimberly, thank you for sharing your experience with us. We understand you’re enjoying your 18 cu. ft. Garage Ready Top Freezer Refrigerator model LT18S2100S, and it’s great to hear it’s been the perfect fit after your move. The reliable cooling and practical design make it a strong choice, and we appreciate your kind words about LG refrigerators. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️
Wonderful fridge for garage storage.
[This review was collected as part of a promotion.] We live in Oklahoma and have had a competitor's refrigerator in our garage for over 14 years. It was time to upgrade as I was concerned that fridge was not going to survive another hot Oklahoma summer. We have had this refrigeration in the garage for exactly 14 days and on day 1, I had to open the door and make sure it was running because it was SO QUIET. 14 days later, it is still SO QUIET. The other impressive initial impression was that the door would not open on its own from extra weight on the door by placing a gallon of tea on the top drawer and then half gallons of orange juice and chocolate milk on the bottom shelf of door. 2 weeks into owning the fridge, the door has not opened on its own like our old one would occasionally do. The fridge was also delivered on day 1 of a 2 week heat wave and it had no issues keeping items in the fridge cold and the freezer items frozen. I suspect our garage heated up over 120 degrees at certain points over the last 2 weeks. After having the Competitor brand for so many years, I was concerned that only the competitor fridges could survive an Oklahoma summer. I will try and update my review over the course of the summer and let you know if it continued to operate flawlessly over the hot summer months. Also, for full disclosure...I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are my personal opinions and should not be attributed to LG.
Great fridge!
[This review was collected as part of a promotion.] We have placed the fridge in our kitchen instead of garage. There are some points which we loved out this fridge. The fridge is very spacious. There’s so much room inside, but every single shelve is easily reachable. Even though this kind of fridge is generally used in garages, the design is very modern and slick, so that it does not intervene with our kitchen interior. Unlike our previous fridge, the fridge is unbelievably quiet so it’s perfect for open plan living places as we have open kitchen. **I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG**
Nice profile, good fit.
The refrigerator works great, is spacious and has a nice profile. It would be nice if the crisper drawer had a way to pull it out at the top of the drawer, rather than all the way at the bottom. I also wish that the butter keeper space had a cover, but that is easily resolved by me. So far, happy with the purchase
Verified Purchase
The Jury Is Out
Purchased to replace a refrigerator in our garage. It's advertised as garage ready. We've had it one week minus a day. So far the jury is out. The refrigerator temperatures vary from below freezing to several degrees above. The temperature dial in the refrigerator is set to the warmest it can go. The freezer compartment acts similar. The temperatures vary. The temperature adjustment knob is stuck, so the temperature cannot be adjusted. Service personnel are coming this week.
Thank you for sharing your early experience with the LT18S2100S. We understand how concerning it is to see inconsistent temperatures and a control knob that isn’t adjusting properly—especially right after installation. That’s certainly not the experience we want for you. We’re glad to hear service has already been scheduled, and we’re hopeful the technician will be able to address these concerns during the visit. If you need any additional support or follow-up, please contact our LG CareQ team and kindly reference CNN260428252489. You can reach us at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Not a normal dimension - not know when purchased
Too deep in horizontal dimension. Difficult accessing reach the back part of the fridge from inside.
Dear Valued Customer, Thank you for sharing your feedback regarding the LG LT18S2100S refrigerator. We understand how important ease of access is when using your appliance, and we’re sorry to hear that the depth of the fridge has made reaching the back more difficult than expected. Your input is valuable to us as it helps improve our products and design. If you have any questions or need assistance with organizing the interior for better accessibility, please don’t hesitate to reach out. We're here to help! Thank you again for your feedback and for choosing LG.
Not ecstatic
[This review was collected as part of a promotion.] I bought this a month ago to replace my home's refrigerator. Overall, I am not ecstatic about this refrigerator: 1. The shelves' heights do not adjust as advertised - only one shelf is adjustable, and only about 1" at that. 2. The door shelves' heights do not adjust, at all. 3. There is only one fruit and vegetable drawer. 4. The vegetable drawer does not open very far, making it difficult to put and remove items in and from the drawer. 5. The refrigerator section is low, requiring one to bend down to put items in and get items out, and then you have to be careful not to bump your head on the freezer when you stand up. 6. The doors do not self-close. On the plus side, it is very quiet and energy efficient.
Hey there! Thanks for sharing your feedback with us. We're constantly seeking ways to make things even better, and your input means the world to us. We're thrilled that you're loving how quiet and energy-efficient it is, and we're excited about the years ahead working together. If you ever need a hand, just give us a shout. We've got your back! ~Ivy
Product Never Arrived
I cannot explain how horrible the experience has been trying to get this refrigerator delivered after over 2 months of calls and emails to LG, Sam's Club, and the carrier. Wasted so much time and never received the refrigerator and absolutely no one cared about my time wasted trying to get the refrigerator. Ultimately I had to request a refund. Again horrible customer service all the way around!
Hi, Sherree. Thank you for reaching out. We understand the importance of a smooth delivery experience of your LG Refrigerator (LT18S2100S) model. One helpful step for future deliveries is to track the shipment directly through the carrier’s online portal, as this can sometimes provide more accurate updates and allow you to request scheduling adjustments when needed. You may also contact Sam's Club customer service at 888-746-7726 for potential solutions. If you need more help, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
horrible LG customer service
it is horrible quality and never buy LG again. I bought 5 years warranty. it is drama circle between LG, sams club and Allstate. the worst is LG. never stand by their quality.
Hi, Khalil. Thank you for sharing your experience with us. We understand how important it is to have your LG Refrigerator (LT18S2100) model performing reliably, especially with a warranty in place.<br /><br />For this model, one helpful step is to check that the unit is properly leveled and that the power connection is secure, as imbalance or loose connections can affect performance. You can also review additional support resources here: https://www.lg.com/us/support.<br /><br />If you’d like us to look into your warranty situation and assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help coordinate next steps. ^Juvy