We’re thrilled to hear that you’re enjoying its efficiency and simplicity. If you ever need assistance or have questions, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you choosing LG and hope your refrigerator continues to meet your needs!

Hi John L, thank you for taking the time to share such detailed feedback. We're glad to hear your LT8S2100S is keeping your food cold while operating quietly, but we're sorry to learn that the energy consumption you've measured has not met your expectations. We understand how disappointing this is, especially since energy efficiency was one of the key reasons you chose this model. We appreciate the care you took in documenting your testing conditions. We'd welcome the opportunity to review your findings and better understand your experience. Please contact our support team through https://www.lg.com/ca_en/support/contact-us/ and reference CNN260731833519 so we can look into this further and see how we can best assist you.

Thank you for sharing your early experience with the LT18S2100S. We understand how concerning it is to see inconsistent temperatures and a control knob that isn’t adjusting properly—especially right after installation. That’s certainly not the experience we want for you. We’re glad to hear service has already been scheduled, and we’re hopeful the technician will be able to address these concerns during the visit. If you need any additional support or follow-up, please contact our LG CareQ team and kindly reference CNN260428252489. You can reach us at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Thank you for sharing your feedback on your LT18S2100S. We’re glad to hear that the unit is working fine overall, though we’re sorry to hear that the size and some aspects of the design did not fully meet your expectations. We truly appreciate your honest comments, as feedback like yours helps us better understand how our products are experienced in everyday use and where we can continue to improve both design and user satisfaction. We sincerely appreciate you taking the time to share your experience with us — it means a great deal. Please reference case number CNN260514501069 if you need further assistance. If you ever need support, please feel free to contact our team at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/

Dear Valued Customer, Thank you for sharing your feedback regarding the LG LT18S2100S refrigerator. We understand how important ease of access is when using your appliance, and we’re sorry to hear that the depth of the fridge has made reaching the back more difficult than expected. Your input is valuable to us as it helps improve our products and design. If you have any questions or need assistance with organizing the interior for better accessibility, please don’t hesitate to reach out. We're here to help! Thank you again for your feedback and for choosing LG.

Hi. We appreciate you sharing your thoughts regarding your LG LT18S2100S Refrigerator. We recognize your experience with the temperature stability and the adjustment settings of your unit, and we want to ensure your appliance operates reliably to keep your food perfectly preserved. To help regulate the internal climate, we recommend verifying that the air vents inside the compartments are completely unblocked by larger food containers to allow proper cold air circulation throughout the interior. You can find more helpful maintenance tips and visual guidance directly through this official video link: https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi, Sherree. Thank you for reaching out. We understand the importance of a smooth delivery experience of your LG Refrigerator (LT18S2100S) model. One helpful step for future deliveries is to track the shipment directly through the carrier’s online portal, as this can sometimes provide more accurate updates and allow you to request scheduling adjustments when needed. You may also contact Sam's Club customer service at 888-746-7726 for potential solutions. If you need more help, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Hi. We appreciate you sharing your thoughts and experience regarding your LT18S2100S refrigerator. We recognize your experience with the unit not maintaining a safe refrigeration temperature and the control dial. To help optimize the cooling, we recommend ensuring that the air vents inside the fresh food compartment are not blocked by large items and verifying that the door gaskets are clean and sealing tightly against the frame. For a visual guide on setting up and adjusting your cooling controls properly, please watch the helpful resource at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hello. We understand your inquiry regarding your LG LT18S2100S Refrigerator and the temperature regulation issues you have experienced. To help ensure your refrigerator maintains the proper cooling levels, we recommend verifying that the food items inside are not blocking the cold air vents and checking that the door seals are clean and closing completely airtight to prevent cold air from escaping. You can watch a helpful visual guide on troubleshooting cooling issues by visiting https://www.youtube.com/watch?v=c2GEZvlbtrQ We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi, Khalil. Thank you for sharing your experience with us. We understand how important it is to have your LG Refrigerator (LT18S2100) model performing reliably, especially with a warranty in place.<br /><br />For this model, one helpful step is to check that the unit is properly leveled and that the power connection is secure, as imbalance or loose connections can affect performance. You can also review additional support resources here: https://www.lg.com/us/support.<br /><br />If you’d like us to look into your warranty situation and assist further, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can help coordinate next steps. ^Juvy