Customer reviews for LG 18 cu. ft. Top Mount Refrigerator forVerified Purchase
Very good fridge
I have been very happy with this refrigerator. I like its efficiency and simplicity
We’re thrilled to hear that you’re enjoying its efficiency and simplicity. If you ever need assistance or have questions, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you choosing LG and hope your refrigerator continues to meet your needs!
Verified Purchase
Perfect LG Refrigerator
I recently had to down size do to a move and bought a LG model # LT 1S2100S. It's great. LG Refrigerators are the best I have to say.
Hi Kimberly, thank you for sharing your experience with us. We understand you’re enjoying your 18 cu. ft. Garage Ready Top Freezer Refrigerator model LT18S2100S, and it’s great to hear it’s been the perfect fit after your move. The reliable cooling and practical design make it a strong choice, and we appreciate your kind words about LG refrigerators. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️
Verified Purchase
The Jury Is Out
Purchased to replace a refrigerator in our garage. It's advertised as garage ready. We've had it one week minus a day. So far the jury is out. The refrigerator temperatures vary from below freezing to several degrees above. The temperature dial in the refrigerator is set to the warmest it can go. The freezer compartment acts similar. The temperatures vary. The temperature adjustment knob is stuck, so the temperature cannot be adjusted. Service personnel are coming this week.
Thank you for sharing your early experience with the LT18S2100S. We understand how concerning it is to see inconsistent temperatures and a control knob that isn’t adjusting properly—especially right after installation. That’s certainly not the experience we want for you. We’re glad to hear service has already been scheduled, and we’re hopeful the technician will be able to address these concerns during the visit. If you need any additional support or follow-up, please contact our LG CareQ team and kindly reference CNN260428252489. You can reach us at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Fridge refrigerator freezer not cold enough
A size is not the exact and working fine but don't like that mush
Thank you for sharing your feedback on your LT18S2100S. We’re glad to hear that the unit is working fine overall, though we’re sorry to hear that the size and some aspects of the design did not fully meet your expectations. We truly appreciate your honest comments, as feedback like yours helps us better understand how our products are experienced in everyday use and where we can continue to improve both design and user satisfaction. We sincerely appreciate you taking the time to share your experience with us — it means a great deal. Please reference case number CNN260514501069 if you need further assistance. If you ever need support, please feel free to contact our team at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Not a normal dimension - not know when purchased
Too deep in horizontal dimension. Difficult accessing reach the back part of the fridge from inside.
Dear Valued Customer, Thank you for sharing your feedback regarding the LG LT18S2100S refrigerator. We understand how important ease of access is when using your appliance, and we’re sorry to hear that the depth of the fridge has made reaching the back more difficult than expected. Your input is valuable to us as it helps improve our products and design. If you have any questions or need assistance with organizing the interior for better accessibility, please don’t hesitate to reach out. We're here to help! Thank you again for your feedback and for choosing LG.
Poor Refrigerator
The refrigerator does not keep stable temperature, no matter what I do. It is staying at 40 f and that is way too warm. I have tried everything to get it to a lower temperature to no avail. it is as if the temperature control knob does nothing at all
Hi. We appreciate you sharing your thoughts regarding your LG LT18S2100S Refrigerator. We recognize your experience with the temperature stability and the adjustment settings of your unit, and we want to ensure your appliance operates reliably to keep your food perfectly preserved. To help regulate the internal climate, we recommend verifying that the air vents inside the compartments are completely unblocked by larger food containers to allow proper cold air circulation throughout the interior. You can find more helpful maintenance tips and visual guidance directly through this official video link: https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Product Never Arrived
I cannot explain how horrible the experience has been trying to get this refrigerator delivered after over 2 months of calls and emails to LG, Sam's Club, and the carrier. Wasted so much time and never received the refrigerator and absolutely no one cared about my time wasted trying to get the refrigerator. Ultimately I had to request a refund. Again horrible customer service all the way around!
Hi, Sherree. Thank you for reaching out. We understand the importance of a smooth delivery experience of your LG Refrigerator (LT18S2100S) model. One helpful step for future deliveries is to track the shipment directly through the carrier’s online portal, as this can sometimes provide more accurate updates and allow you to request scheduling adjustments when needed. You may also contact Sam's Club customer service at 888-746-7726 for potential solutions. If you need more help, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Extremely disappointing
The refrigerator does not maintain a safe refrigeration temperature. The temperature control dial seems to be useless
Hi. We appreciate you sharing your thoughts and experience regarding your LT18S2100S refrigerator. We recognize your experience with the unit not maintaining a safe refrigeration temperature and the control dial. To help optimize the cooling, we recommend ensuring that the air vents inside the fresh food compartment are not blocked by large items and verifying that the door gaskets are clean and sealing tightly against the frame. For a visual guide on setting up and adjusting your cooling controls properly, please watch the helpful resource at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Poor ability to keep temperature at proper loop temperature. Very poor product and I’m sorry i purchased it
Hello. We understand your inquiry regarding your LG LT18S2100S Refrigerator and the temperature regulation issues you have experienced. To help ensure your refrigerator maintains the proper cooling levels, we recommend verifying that the food items inside are not blocking the cold air vents and checking that the door seals are clean and closing completely airtight to prevent cold air from escaping. You can watch a helpful visual guide on troubleshooting cooling issues by visiting https://www.youtube.com/watch?v=c2GEZvlbtrQ We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Why can’t this be delivered to my address?
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LT18S2100S) model. We understand the importance of receiving your appliance at your preferred location, and we are eager to assist you in finding a delivery solution. Delivery availability can depend on factors such as regional inventory, carrier limitations, or retailer‑specific shipping policies. We recommend contacting Sam's Club customer service at 888-746-7726 to confirm whether your area is eligible for shipment and reviewing delivery options or local availability to see if the unit can be purchased through another store. You may also reach out to our support team at 1-800-243-0000; we can look into your specific location to see if there are any available options for regional fulfillment. If you continue to encounter obstacles, please email us at lgdigitalcare@lg.sprinklrsupport.com with your address details so we can investigate this for you. ^Juvy