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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,591 ratings1,591 reviews
  1. 5 stars80% (4,449)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (222)

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Showing 61-70 of 1,591 reviews
Sep 19, 2021
Reviewer name: sis
1 out of 5 stars
1 out of 5 stars review

They are PADS in paper PANTS!!!!!

What the heck have you done, this is a big big mistake. they are pads in paper pants!!!!! Please go back to the other ones, these new ones are not for bladder and bowel issues. never once did I come home from being out to wet pants (and not the paper ones). this new design a horrible ideal they are not for incontinence they are for menstrual cycles I mean really just look at the PAD, (YES ITS A PAD) as now I always have wet pants not just the diaper but my pants are soaked before I can get to use a restroom. IT'S A PAD NOT ADULT DIAPERS CALL IT WHAT IT IS!!!!!!! no since in contacting customer service they never ever do anything anywhere. the public is who hears what your saying and the public DO NOT LIKE THESE TYPE OF PADS FOR INCONTANCE, THESE ARE MORE FOR A LITTLE LEAK, A DRIP, NOT A FULL BLOWN BLADDER ISSUE. WE DID DIAPERS NOT PADS!!!! VERY UNHAPPY LIKE A LOT OF US ARE AND WILL BE LOOKING ELSE WHERE AFTER 5 YEARS AND A GREAT PRODUCT NOW GONE. BRING THEM BACK AND ILL BE BACK. IM MAD!!!!!!!!!!

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information. We look forward to hearing from you.

Jul 10, 2021
Reviewer name: bobboy1
1 out of 5 stars
1 out of 5 stars review

Inaccurate Sizing

I bought these for my mother in law thinking they were the same she has bought for years from Sam's. However, she says they are much smaller and do not have the stretch like the former ones. It was stated that a large goes to size 22, but I guess without the stretch this proves inaccurate for her. Unfortunately, we bought 2 boxes and opened them and set them up for her. Wasted money! Will try the XL in hopes they will fit.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon Bob and thank you for your feedback. Member’s Mark underwear has been upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. I would suggest trying the XL for your mother in law. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 13, 2022
Reviewer name: J Love
3 out of 5 stars
3 out of 5 stars review

Not Totally...But Okay

I bought these in June thinking that bulk would do better than an online brand. For me, the need is due to the side effects of surgery. These are not highly absorbent or total protection. Unfortunately, as soon as I realize that I have to go and I begin to move, my bladder releases. What I noticed is that when I can't move fast enough, and I'm still on my back in bed, urine leaks through. My bed pads have saved me a few times, but not often. Also, once I'm standing, if I don't make it to the bathroom, I noticed that urine leaks down my legs. These haven't been the most pleasant experience, but at least I know. I get the concept of being discreet, but the padding isn't as thick as I need it to be to keep me accident free. Moreover, because of the slimmer design, I can't keep them on when I have a slight accident. I'm already more than half through the pack, so I'll likely have to go back to the other brand. I'd recommend this product for light accidents, but not overnight or for someone who has a difficult time getting to the restroom without the possibility of leaking.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We are happy to assist and promise to refund or replace any item you find unsatisfactory

Aug 31, 2021
Reviewer name: locust tree
1 out of 5 stars
1 out of 5 stars review

leaks! terrible.

Not as thick nor as absorbent as the Total Protection underwear it replaces. I tried “going up a size “ as they suggested, but it doesn’t help. It’s just not as absorbent! Very dissatisfied with this product. Please bring back the Total Protection

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 24, 2021
Reviewer name: mt
1 out of 5 stars
1 out of 5 stars review

significantly less absorbent

The new members mark product is drastically less absorbent and get pad is also very much smaller. I’ve been buying the original members mark adult diapers for years and they’ve been great! Now, SAMS has definitely sacrificed quality to save money! Shame on y’all! Thanks

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Thank you for your feedback and our apologies for your experience. Please call our customer service line at 888-301-0332 so that we may obtain more product information. We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Jul 1, 2021
Reviewer name: Tigerlily
1 out of 5 stars
1 out of 5 stars review

Too small

Have been buying the Small-Medium for my mother for quite a while, and according to the sizing in the description, this new "Small" size should have fit her, since she only weighs 100 pounds. These look like something a baby would wear. They were too tight and too small. Not sure why Sam's would redo a product and make it worse.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon and thank you for your feedback. I recommend trying the new Women’s Medium which fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for you.

Jul 3, 2021
Reviewer name: Nicole
1 out of 5 stars
1 out of 5 stars review

why did you change the sizing?

I am very disappointed in this new product! I have tried every other product and the old style worked perfect! The new style is to tight! Why do you feel the need to change things and make life harder on caretakers! Is there any chance that you will change back? I would have given this product no stars but it wouldn’t let me!

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Hi Nicole. We appreciate your feedback. Member’s Mark has upgraded the design of the Protective underwear to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbs The new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs. If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 30, 2021
Reviewer name: Jan
1 out of 5 stars
1 out of 5 stars review

members mark women's protective underwear

I am very dissatisfied with the new product. The large is NOT a true "large" size. It seems like it should be labeled as a "medium" with the way it fits. The absorbency is terrible as they do not absorb so well as the older version and requires more changes, which is most likely why this change to the original version was made. Use more, buy ore. I am very dissatisfied with your new product.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Jan. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 28, 2023
Reviewer name: Foxy
5 out of 5 stars
5 out of 5 stars review

Great value, great product

Glad I decided to buy these. Great value. More for the price than most. Good fit. No leaks. These are probably the best overall I have tried. When I get out of bed, all the liquid is inside the brief. Bed is dry. The one change I would make is to make them longer in the back. I am tall . I recommend that you try these.

Helpful?5GU7CLX9CFHV13881114383
Nov 14, 2021
Reviewer name: Katie Sue
1 out of 5 stars
1 out of 5 stars review

New Restyling is not a plus! A Big Fail.

Even with your new explanations on sizing and your apology to us all who used this product. I still am in the same size - still a problem in leakage -. For a product I have used many years and so happy with. I could not be more discouraged and sad.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Katie. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.