Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for

Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

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4.6 out of 5 stars

stars5,473 ratings1,563 reviews

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Aug 17, 2023

Sheila

2 out of 5 stars review

Leaking

My mom has been buying these and they worked great…. for a while. Now she says they are leaking and not holding urine. Did you change them? Try to save money on materials? She will be looking elsewhere now

Helpful?

reply from Consumer Relations

Good Morning Sheila. We are sorry to hear about your mom’s experience with leakage as we want our underwear to perform their best for her. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jan 13, 2022

Jackie

4 out of 5 stars review

Much better product now!

I have worn the Members Mark Underwear for several years. Wore a L then and now. Am totally happy with the new product! Much improved!!! Thank you!

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Sep 4, 2022

3 out of 5 stars review

Good product but quality control can be better

I have been using this product for many years. It changed packaging a few times but the quality is dropping. In my recent several boxes, the diapers have hard chunks that cannot be flattened. Hope the issue can be corrected.

Helpful?

reply from Consumer Relations

Good Afternoon! We appreciate you contacting us. We’re disappointed to hear about your recent experience with our underwear. We value your feedback so, when you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss this occurrence with you in more detail.

Oct 7, 2023

5 out of 5 stars review

Perfect

My mother is 90 and has been using this product for a couple of years. Best thing ever for her..better than the other brand names we got for her in the past. Holds gooood!good!! 👍

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Jul 1, 2022

Julia

5 out of 5 stars review

Fantastic

Bought a size medium for my mom (5'3, 120 lbs). They work great. They aren't bulky or noticable. They keep her dry and protected. Great product, great price. Highly recommend.

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Dec 4, 2023

Bex_InMT

4 out of 5 stars review

Gets the postpartum job done, with complications

These work for the intended use of postpartum underwear. However, where the absorbing material meets the elastic is the exact spot where a c-section incision/scar would be and may need adjusting upward to prevent agitation.

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May 7, 2023

Southern Lady

2 out of 5 stars review

Not so Fitting-Too tight

I am 73 yo, weigh 140 lbs and wear a size 10 panties. The sizing is off. I always purchase size S-M in the women's incontinence briefs and they have always fit me perfectly. The new sizing is tight around my thighs and won't come up high enough on my waist. I have purchased the Member's Mark before the sizing changed. Recently purchased again to try. Disappointed. Now, I have 4 packs of incontinence underwear that I can't wear comfortably and the manufacturer's main box that they came in has been destroyed. (My bad.) Will have to purchase another brand that comes in S-M sizing. Oh! why do you not put the weight or pant size on the boxes to help the customer have a better understanding of size?

Helpful?

reply from Consumer Relations

Good Morning. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Mar 14, 2023

Posey

3 out of 5 stars review

Poor sizing

My mother is a size 6 and the size small is too small. In the Depends brand a small fits...

Helpful?

reply from Consumer Relations

Good Morning Posey. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Apr 22, 2022

front or back

5 out of 5 stars review

front or back

How can you tell which is the front and which is the back?

Helpful?

reply from Consumer Relations

Good Afternoon. The size indicator inside the waist goes in the back. Don't hesitate to call us with any other questions at 888-301-0332. We are here to help.

Jan 9, 2022

1 out of 5 stars review

Lousy sizing

Shape is terrible through hip. I'll keep buying the Depends brand for comfort and reliability.

Helpful?

reply from Consumer Relations

Good Morning and thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.