Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for

Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

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4.6 out of 5 stars

stars5,473 ratings1,563 reviews

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Oct 24, 2021

pants

1 out of 5 stars review

terrible change

You have lost my business for this product they change is horrible

Helpful?

reply from Consumer Relations

Good Morning. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Apr 21, 2022

SAB1

1 out of 5 stars review

Awful

These fit awful. The fit threw the hips is not right.

Helpful?

reply from Consumer Relations

Good Morning and thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 8, 2021

Sam

1 out of 5 stars review

Too small

This new style is way too small. Could we get the old style back? It’s not comfortable at all.

Helpful?

reply from Consumer Relations

Thank you for your feedback Sam. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size

Nov 18, 2021

3 out of 5 stars review

Not clearly described

What in the world? I am confused. Been buying these for mom. These are a horrible fit. New design is not working.

Helpful?

reply from Consumer Relations

Good Morning and thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jan 16, 2025

Cindy

1 out of 5 stars review

Don't recommend

I use to love these but ordered again this week and they are thin and doesnt hold. Seep out on the sides. Dont waste your money

Helpful?

reply from Consumer Relations

Good Morning Cindy, We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Oct 28, 2021

1 out of 5 stars review

Horrible!

Do not buy this product! The new design irritates and does not fit well. SAMS CLUB, please bring back the old unisex ones!!!

Helpful?

reply from Consumer Relations

Good Morning KJ! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Jul 24, 2021

dez

1 out of 5 stars review

new look but not the same product

These suck. I like the new look but the quality is garbage. Pad is smaller in leaks faster. Wouldnt recommend.

Helpful?

reply from Consumer Relations

Good Afternoon Dez. Thank you for your feedback and our apologies for your leakage experience. Please call our customer service line at 888-301-0332 so that we may obtain more product information and possible samples for review.

Jul 29, 2023

Brendasphere51

5 out of 5 stars review

No more embarrassing mistakes.

No more embarrassing mistakes. No more putting family visits at risk because I'm having early onset issues after having cancer and chemo. These do a great job covering for me.

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Dec 4, 2023

Bex_InMT

4 out of 5 stars review

Gets the postpartum job done, with complications

These work for the intended use of postpartum underwear. However, where the absorbing material meets the elastic is the exact spot where a c-section incision/scar would be and may need adjusting upward to prevent agitation.

Helpful?

Jan 13, 2022

Jackie

4 out of 5 stars review

Much better product now!

I have worn the Members Mark Underwear for several years. Wore a L then and now. Am totally happy with the new product! Much improved!!! Thank you!

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