Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for SAMSUNG 43" Class The Frame QLED 4K Smart TV for
SAMSUNG 43" Class The Frame QLED 4K Smart TV
4.6 out of 5 stars
stars209 ratings207 reviews
  1. 5 stars74% (155)
  2. 4 stars14% (30)
  3. 3 stars7% (14)
  4. 2 stars3% (6)
  5. 1 star2% (4)

Member photos

  • +61 images
Sort by |
Showing 11-20 of 207 reviews
Oct 14, 2025
Stilldeciding
4 out of 5 stars review

We're not crazy about ‘the frame”

[This review was collected as part of a promotion.] We weren't expecting the “One Connect Box” which is the control center of the tv. It's a separate box that's connected to the tv. I wish the power light was in the center of the tv and not on the far right. The remote control is solar or is rechargeable, which if it dies, you have to wait for it to be charged instead of changing batteries. And we're definitely not impressed with “the frame”. It usually takes a few times to turn the tv off after holding down the button for way too long. They could also provide a user guide that is only 1 page. With all of this being said, the Quality of the picture is very good.

Review from Samsung US
Helpful?3CML86905LGZ13880608513
Oct 20, 2025
GGKOENIG1
5 out of 5 stars review

Art Mode is Amazing

[This review was collected as part of a promotion.] Talk about bringing joy to yourself and your room. Art Mode can do it! From the Renaissance Masters, Post Impressionists to Holiday themed art. The synopsis of the artist and the piece is a great example of enjoying and learning more about the artwork. We are so happy that we purchased this unit!

Review from Samsung US
Helpful?3CML86905LGZ13880608513
Oct 14, 2025
rhewster
5 out of 5 stars review

Love the ART feature on my frame tv.

[This review was collected as part of a promotion.] It's really nice to have artwork occupying a large space in our family room which we can change anytime. We can upload favorite family photos in addition to the art that comes with the tv. The non glare screen makes the are very visible in any lighting.

Review from Samsung US
Helpful?3CML86905LGZ13880608513
Nov 7, 2025
InvisableInk
3 out of 5 stars review

InvisableInk

[This review was collected as part of a promotion.] Beautiful picture! Easy to operate too, it wasnt confusing. However, I had not watched it in several days because it's in a spare bedroom. When I turned it on, it now looks weird. Theres lines across the whole screen and also flashing semi funky colors randomly. Don't know what happened. I had just ordered a 65" like it for my work office but cancelled the order. I like Samsung but don't want the hassle of possible cracks or messed up screens. But the TV was beautiful!

Review from Samsung US
Helpful?3CML86905LGZ13880608513
reply from Samsung Specialist

InvisableInk, We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist

Oct 13, 2025
Ga2dance
5 out of 5 stars review

Samsung Amazing Frame TV

[This review was collected as part of a promotion.] Unbelievable! That is what people say when I tell them my beautiful picture is a TV. Samsung does it again. Turns an eye sore TV into an artist masterpiece. Love that you can upload your pictures so you can enjoy your memories. I have had many parties and have to turn the TV ON to prove it is a TV. I love that you can customize the picture by adding a mat. When tv is on the picture and sound quality is perfect. Thank you Samsung.

Review from Samsung US
Helpful?3CML86905LGZ13880608513
Oct 13, 2025
Colby21
5 out of 5 stars review

Amazing TV

[This review was collected as part of a promotion.] Several friends had to convince me to purchase the Samsung 55” Frame TV and I'm so glad they did! I have loved it since the moment it was installed. I really appreciate the clarity of the picture and sound and the best part is I don't have a big black screen over my fireplace when it's not turned on! I had company one evening and someone mentioned my TV. One of the guests said, That's a TV??” and I had to turn it to the TV function before he would believe it!

Review from Samsung US
Helpful?3CML86905LGZ13880608513
Oct 29, 2025
Joego2
3 out of 5 stars review

Great picture. Horrible software.

[This review was collected as part of a promotion.] Have had the Frame TV for about 6 months. To insure it was mounted properly , I paid for the mounting above my fireplace. Cord was run through the wall and into a cabinet next to the set. Control box is in a closed cabinet next to the TV and I have had no issues accessing it with the remote. Picture is great and some of the artwork is surprisingly good. Sound is good and with sound bar it is impressive. I am using the Frame TV with Sling TV and a Sling box. Local Channels are accessed through antenna and cable into the Slingbox. Used several years with a 55 inch Samsung with no issues. The reason for the 3 stars is the software. Simply put, it is horrible. When it works it does what is expected. However it crashes almost daily. Locks up and requires fully turning off the set to reset. More than once I have had to unplug the control box to reset the unit when simple turning off would work. You have to plan ahead to watch something that is time sensitive, in hopes you can reach the channel before the program/game starts. For what I paid for this set, it is frustrating at best. Looking at other reviews I see that I am not alone with these issues. When will Samsung do something to correct these issues that renders a very good concept and picture so irritating?

Review from Samsung US
Helpful?3CML86905LGZ13880608513
reply from Samsung Specialist

Joego2, We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Specialist

Nov 5, 2025
AmyDSM
5 out of 5 stars review

Love the versatility of a TV and art

[This review was collected as part of a promotion.] We love our Samsung TV. It makes for great conversation and most of our guests are always surprised that it is actually a TV. We also love the anti-glare given that it is displayed in a very sunny room. I have fun changing the art out about every week.

Review from Samsung US
Helpful?3CML86905LGZ13880608513
Oct 13, 2025
Tvlover
4 out of 5 stars review

This is a nice TV

[This review was collected as part of a promotion.] Most feature are easily reached with the remote . adding apps is cumbersome and needs a easier and shorter way . add a gaming console is also cumbersome The art Feature and Picture quality is fantastic!

Review from Samsung US
Helpful?3CML86905LGZ13880608513
Mar 2, 2026
SamG
5 out of 5 stars review

Overall Solid

[This review was collected as part of a promotion.] Great screen quality, contrast, and aesthetics for the price. QLED 4k Color accuracy is amazing with high bightness and viewing angles.

Review from Samsung US
Helpful?3CML86905LGZ13880608513