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Customer reviews for Serta Hello Dreams Firm 12" Mattress for
Serta Hello Dreams Firm 12" Mattress
4.6 out of 5 stars
stars
34 ratings34 reviews
  1. 5 stars79% (27)
  2. 4 stars9% (3)
  3. 3 stars6% (2)
  4. 2 stars0% (0)
  5. 1 star6% (2)
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Showing 1-10 of 34 reviews
May 27, 2026
Reviewer name: Vickie M
5 out of 5 stars
5 out of 5 stars review

Good quality

We love our new mattress!

Review from Serta
Helpful?4YUN0HS04U2C13880308866
Apr 18, 2026
Reviewer name: Tammi D
5 out of 5 stars
5 out of 5 stars review

5 star

My back could not ever feel better

Review from Serta
Helpful?4YUN0HS04U2C13880308866
Feb 7, 2024
Reviewer name: gracieluv
5 out of 5 stars
5 out of 5 stars review

Supportive

[This review was collected as part of a promotion.] I'm impressed. I've never tried a hybrid mattress, but I have my gripes with innerspring mattresses; namely, that they create too much motion transfer (I'm a light sleeper), and they get lumpy and bumpy. This mattress has been so comfortable to sleep on. It's supportive and firm without being hard, and when one of us rolls over, the mattress doesn't bounce and jiggle anymore. I think we love it!

Review from Serta
Helpful?4YUN0HS04U2C13880308866
Jan 16, 2024
Reviewer name: Emily329
5 out of 5 stars
5 out of 5 stars review

Highly recommended firm mattress!

My husband and I are so pleased with our new mattress! It is the right amount of firmness we were looking for with a slight pillow top finish to make it cozy to climb into bed. Our process was seamless from the beginning. The delivery process was easy and the guys who delivered the mattress were very careful not to knock anything off our walls. 10/10, would recommend!

Review from Serta
Helpful?4YUN0HS04U2C13880308866
Feb 1, 2024
Reviewer name: michelem10
5 out of 5 stars
5 out of 5 stars review

Perfect!!!

[This review was collected as part of a promotion.] This mattress is absolutely perfect!! It helps with my back and being able to get more than just a few hours of sleep each night!! If you have back problems or not, this mattress is absolutely divine!! I would recommend this to everyone! You won't be disappointed.

Review from Serta
Helpful?4YUN0HS04U2C13880308866
Feb 1, 2024
Reviewer name: bex182
5 out of 5 stars
5 out of 5 stars review

The perfect firmness

[This review was collected as part of a promotion.] I prefer my mattress to be a little bit more on the firm side and this one is just that. It still has a level of bounce while having great support when sleeping on it. Mattress material is very soft and I like that the fitted sheets don’t shift or move while on it. Had such a good nights sleep on it, was that good deep sleep and I felt refreshed the next day. A mattress makes a huge difference how well you sleep and I’m so happy I got to try this one out. I love it!

Review from Serta
Helpful?4YUN0HS04U2C13880308866
May 28, 2024
Reviewer name: Louis E
4 out of 5 stars
4 out of 5 stars review

Good (so far)

Just received my new mattresses to replace my Members Mark hybrid medium firm twin XL that were too soft. Right away noticed that this Serta doesn't flex as much with the adjustable base And does have a removable cover. Hope it will be a great sleep.

Review from Serta
Helpful?4YUN0HS04U2C13880308866
Jun 24, 2026
Reviewer name: Jorgina C
3 out of 5 stars
3 out of 5 stars review

Memory foam mattress

Not what I expected

Review from Serta
Helpful?4YUN0HS04U2C13880308866
Aug 1, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Never Received Order

Never received the mattress despite a delivery date/time window being set. A man even called and said he would arrive in 10 minutes and never showed. Sam's refuses to refund me, saying I have to contact Serta, who then says I have to contact Sam's. STRONGLY recommend you avoid buying this mattress and doing business with these scammers in general.

Helpful?4YUN0HS04U2C13880308866
reply from Serta Team

Hi there, thank you for taking the time to review your Serta Hello Dreams Firm 12" Mattress and experience. Your feedback is valuable to us. We are sorry to hear about your experience. Since your mattress was ordered from Sam's Club, you will need to contact Sam's directly for information on your order/delivery or for a replacement mattress to be sent. If you are getting pushback from Sam's Club, we encourage you to contact their management team and escalate your concerns. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Mar 25, 2025
Reviewer name: CDAVIS
1 out of 5 stars
1 out of 5 stars review

Not Firm

Bought this bed and slept in it last night. I am in serious back pain and feel like I sank in to a pit next to my husband. I weigh 160, and so being a frim bed it should be firm. It us not firm. It came warped and looks like not well made at all, floppy. Not worth the money. You have to return to vender and not Sams Club, so it will be a pain to return it now.

Helpful?4YUN0HS04U2C13880308866
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. To help facilitate the return process we recommend working directly with Sam's Club who will be able to go over the process and make the process as simple as possible. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!