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Sams Club
Customer reviews for Serta Hello Dreams Firm 12" Mattress for
Serta Hello Dreams Firm 12" Mattress
4.7 out of 5 stars
stars31 ratings31 reviews
  1. 5 stars84% (26)
  2. 4 stars10% (3)
  3. 3 stars3% (1)
  4. 2 stars0% (0)
  5. 1 star3% (1)
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Showing 1-10 of 31 reviews
Apr 18, 2026
Tammi D
5 out of 5 stars review

5 star

My back could not ever feel better

Review from Serta
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Feb 7, 2024
esthercluff13
5 out of 5 stars review

Great mattress

[This review was collected as part of a promotion.] This mattress has help me sleep so much better then my last one. It the perfect level of firmness. It’s also soft in the best ways. Even my husband sleep has gotten better with this mattress. So worth it! Won’t be getting another brand again.

Review from influenster.com
Helpful?4VZGIAS992ZV13880308866
Feb 24, 2024
cynthia05
5 out of 5 stars review

Firm

[This review was collected as part of a promotion.] This mattress was really firm, but very soft and comfortable. I wasn’t able to take an actual picture of it but, it’s such a good mattress and so comfortable as stated before. It was a bit smaller than my frame but that’s the only complaint

Review from influenster.com
Helpful?4VZGIAS992ZV13880308866
Jan 16, 2024
Emily329
5 out of 5 stars review

Highly recommended firm mattress!

My husband and I are so pleased with our new mattress! It is the right amount of firmness we were looking for with a slight pillow top finish to make it cozy to climb into bed. Our process was seamless from the beginning. The delivery process was easy and the guys who delivered the mattress were very careful not to knock anything off our walls. 10/10, would recommend!

Review from Serta
Helpful?4VZGIAS992ZV13880308866
Jan 29, 2024
Chris Wang
5 out of 5 stars review

Great quality

I've been sleeping on the SleepWell Mattress for a 3 days now, and honestly, it's been a game-changer. It's firm enough to give me the support I need, big help in waking up with a sore back. The quality seems top-notch; it feels sturdy and well-made, like it's going to last a good while. All in all, it's a solid mattress that hits the sweet spot between firm support and plush comfort.

Review from Serta
Helpful?4VZGIAS992ZV13880308866
Jan 31, 2024
karenb23eb
5 out of 5 stars review

Firm but not too firm.

[This review was collected as part of a promotion.] Serta’s Hello Dreams Firm mattress is firm, but not too firm. The mattress doesn’t give way on the edges like some mattresses do. So you can really utilize all of it. Besides the comfort factor I love the blue edging which will look crisp and clean for years to come.

Review from influenster.com
Helpful?4VZGIAS992ZV13880308866
Feb 1, 2024
michelem10
5 out of 5 stars review

Perfect!!!

[This review was collected as part of a promotion.] This mattress is absolutely perfect!! It helps with my back and being able to get more than just a few hours of sleep each night!! If you have back problems or not, this mattress is absolutely divine!! I would recommend this to everyone! You won't be disappointed.

Review from influenster.com
Helpful?4VZGIAS992ZV13880308866
Mar 3, 2024
loughmillerjenna
5 out of 5 stars review

Surprisingly Firm

[This review was collected as part of a promotion.] I had a memory foam mattress because the last time I tried spring mattresses, they weren’t firm enough. This one was quite surprising. It’s only been a month but I am very happy so far. I added a 3 in memory foam topper and that enhanced the experience.

Review from influenster.com
Helpful?4VZGIAS992ZV13880308866
Feb 1, 2024
sandiegoreview
3 out of 5 stars review

It’s good, but not great

[This review was collected as part of a promotion.] The mattress is extremely firm, and almost feels like a rock. I usually enjoy firm mattresses but this one has no give to it and no cushion. I’m going to Hope and see if it adjusts to my body within time, but as of right now I’m not getting a good nights sleep from it. I’m still thankful to try it out though!

Review from influenster.com
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Mar 25, 2025
CDAVIS
1 out of 5 stars review

Not Firm

Bought this bed and slept in it last night. I am in serious back pain and feel like I sank in to a pit next to my husband. I weigh 160, and so being a frim bed it should be firm. It us not firm. It came warped and looks like not well made at all, floppy. Not worth the money. You have to return to vender and not Sams Club, so it will be a pain to return it now.

Helpful?4VZGIAS992ZV13880308866
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. To help facilitate the return process we recommend working directly with Sam's Club who will be able to go over the process and make the process as simple as possible. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!