Hi Lois, we understand and appreciate you taking a moment to share your experience with your LG 4.1 cu ft Top Load Washer with 4 Way Agitator and TurboDrum Technology, model WT6105CW. It’s great to hear that having control over the water level was important to you and that this washer gives you the flexibility you were looking for. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Hello, Walt! We’re delighted to hear your LG Washer and LG Dryer are delivering such an amazing experience. Having both units working together really brings out the best in performance and convenience, and it’s great knowing they’re living up to your expectations! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi there! We understand your frustration with the performance of your LG washer. Encountering issues with a product you rely on for essential tasks can be incredibly disappointing. Please know that we strive to deliver high-quality products that meet our customers' expectations. Please allow us to look into this for you and assist you by reaching out to our social media support team @LGUSSupport. - Cazz

Hey there. We appreciate you telling us about your experience ordering your LG washer from LG.com. We always want to stick to our promises and honor our promotions, so we'd love to look further into this to see how we can help. Please follow up with us on social media @LGUSSupport with your contact info, and our team will get right on it! *Joseph

Dear Customer, We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.