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Customer reviews for ASUS Vivobook 15.6" FHD Windows Laptop | Intel Core i5 | 12GB RAM | 512GB SSD | 2-Yr Warranty + 1-Yr Accidental Damage Protection for
ASUS Vivobook 15.6" FHD Windows Laptop | Intel Core i5 | 12GB RAM | 512GB SSD | 2-Yr Warranty + 1-Yr Accidental Damage Protection
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4.2 out of 5 stars
stars58 ratings31 reviews
  1. 5 stars71% (41)
  2. 4 stars9% (5)
  3. 3 stars2% (1)
  4. 2 stars7% (4)
  5. 1 star12% (7)

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Showing 31-31 of 31 reviews
Aug 4, 2024
Yo
2 out of 5 stars review

Keys light up when typing

Purchased for older adult. The keys look like they are gray and black, but when you start typing the black turns to bright white light and it's very difficult to see the keys while typing. Returned to the store immediately. An external keyboard is highly recommended.

Helpful?7L67O65S7FUX13879867703
reply from ASUS Answers

Dear Yo,Thank you for writing a comment for the product. We do understand your disappointment with the keyboard backlit and the inconvenience this may have caused. It may be difficult to see the keys in a well lighted work place. We suggest to turn off the keyboard backlit or adjust the keyboard brightness level while working in a well illuminated room or area, by tapping the hotkeys, "F7", repeatedly. Also, try to adjust the brightness level on the keys base the illumination of your work area. Should you need further assistance with the laptop or other ASUS products, please email me at clrodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agentfrom the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product.Regards,RodelASUS Customer Loyalty