Customer reviews for ASUS Vivobook 15.6" FHD Windows Laptop | Intel Core i5 | 12GB RAM | 512GB SSD | 2-Yr Warranty + 1-Yr Accidental Damage Protection forMember photos
Verified Purchase
Seems Great!
Bought several months ago but just now starting to use it. Love it so far! If that changes, I will repost another review.
Verified Purchase
Exceeds Expectations
I have been most impressed with the "ASUS Vivobook 15.6" FHD Windows Laptop | Intel Core i5 | 12GB Laptop". It is the first ASUS device I've owned, but it won't be the last. Performance, design, light weight, excellent display with fast processor and adequate RAM and SSD for my purposes. I'm not a gamer. Most frequently, I have purchased Dell Business laptops or HP, but this ASUS is their equal at a value added price. Plus, I appreciate Sam's Club service and the laptop being in stock. That's what keeps me a happy Sam's Club customer for many years, purchases, across numerous cities. Online service has also been great and has made me a Plus Member. Thanks Sam's Club.
Verified Purchase
Pleased with purchase
Pretty awesome little laptop for the price...very zippy, boots up fast, nice display, and overall i am overall very pleased with BOTH of the 2 that i bought, 1 for my wife, then 1 for me after seeing hers in action.
Verified Purchase
Great computer, great price, thank you Sam's Club
Replaced a 10 year notebook computer. Wow what difference with the Intel i-5 process, great use for presentation with HDMI port, graphics card and sound hardware. Totally satisfied with purchase.
Verified Purchase
Solid computer at a good price.
This is a very good laptop that meets my everyday needs. I am basically a turn it on and go user that is not into high-end specifications. This computer fits my budget and simple needs with room to spare.
Verified Purchase
Don’t buy
Others reviews are accurate. It won’t load the most current version of windows so you get stuck in a cycle of install then uninstall. It runs very hot and the battery doesn’t last long at all.
Dear Christie k,<br /><br /><br />Thank you for your comment.<br /><br />We do understand your disappointment with this laptop and the inconvenience this may have caused if are having issues completing the initial Windows 11 setup. Windows 11 requires an internet access to complete the initial Windows setup successfully. To complete the initial Windows setup, check if this laptop has access to an established wireless router and internet service is working properly. It is normal that excessive heat is generated while the laptop is under heavy load. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilation is free from obstructions to have an efficient air flow for better heat dissipation. To improve or prolong the battery charge life, if it is draining faster than normal. please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully charged, please use the laptop, without the AC adapter connected, and let the battery drain completely again. Please repeat the charging process thereafter. Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used. <br /> <br />Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br />ASUS Customer Loyalty
Verified Purchase
Returning it
After doing a ton of research I had high hopes for this laptop. Unfortunately I'll be returning it. Camera doesn't support windows hello, and no fingerprint reader. USB C does not support dock for external monitors. Above all, the screen resolution is extremely washed out, and the build quality feels like hollow plastic. Additionally even with significant RAM, the laptop seems to drag for basic functions such as Microsoft Office, Zoom and web browsing. Pictures depicted it would be slim and sleek, however it's rather bulky and heavy. Battery life is also not great, maybe 4-5 hours at full charge. I gave it a week to see if I could live with it and it's just not the one. Nothing against Sams Club- delivery process was fine
Dear VF,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. This laptop comes with a 720p HD camera, Windows Hello only support IR camera. Additionally, this laptop doesn't come with a fingerprint and it comes with a Full HD with a display resolution of 1920 x 1080. To explore other laptop options that will meet your computing needs, please visit our Product Support page at: https://www.asus.com/us/store/ . Should you need further assistance with this laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br />ASUS Customer Loyalty
Verified Purchase
Would Not Upgrade
The computer seemed like it was fine. However, I couldn't get it to upgrade to the latest version of Windows. It started the upgrade and then said it found a problem and backed it out. I tried various things for 4 days. I called ASUS support and then informed me that their computer was fine and it was a Windows issue. Took the computer back and bought a different brand. It was fine.
Dear Not Happy, <br /> <br />Thank you for reaching out.<br /> <br />We do understand your disappointment and the inconvenience this may have caused if you are experiencing upgrading to WIndows 11 Home Edition. <br />To successfully switch from Windowws 11 S Mode to Windows 11 Home Edition, WINDOWS 10 S needs to be setup completely and activated online. Once this is completed, please go to Settings, Activation then click "Go to Store" and follow the wizard in order to switch the OS free. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. <br /><br />Thank you for choosing an ASUS product. <br /> <br />Regards, <br /> <br />Rodel <br />ASUS Customer Loyalty
Verified Purchase
Battery life is horrible
I bought one that wouldnt charge, returned it and bought another one, thinking that my previous one was just faulty. The second one charged all night it was 100% battery. My son used it to do homework about 45 mins later it started to signal for low battery. There were no tabs open, no other apps running...nothing!! Now i have invested into a complete different brand.
Dear Saty,We sincerely apologize for the short battery life issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027725-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Support[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Laptop died within 6 months
My laptop died within 6 months of purchase. I contacted ASUS as I have a 1-year warranty. I provided the Sam's Club receipt as proof of my purchase. They asked for a receipt that contains the serial number (S/N) of the laptop, which Sam's Club doesn't provide on their receipts. I contacted Sam's Club customer service to provide me with proof of purchase for the laptop S/N. Their customer service is horrible. I have been waiting for 2 weeks, I contacted multiple times by phone and chat, no update. Every time they promise me a response within a few minutes, they forget. Is this the way you guarantee satisfaction?
Dear Saber,<br /><br />Thank you for your comment.<br /> <br />We do understand your dissatisfaction with the quality of your recent customer service experience with your vendor and the inconvenience this may have caused. Hopefully, your issues with your vendor will be resolved as soon as possible. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. <br /> <br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /><br />Rodel<br />ASUS Customer Loyalty