The rare earth magnet breach, as seen on YouTube, only applied to one style of electronic fire safes. Since this video aired, we have offered to send each owner a redesigned replacement part to defend against this breach. We have also redesigned the safe during production, with these new redesigned parts. Regarding combination dial lock safes, this is an entirely different design with parts that are all mechanical, and cannot be breached with magnets. For more information regarding this product, or any others from Sentry Safe, please contact our Customer Support at 1-800-828-1438. Thank you.

We appreciate your feedback and apologize for your inconvenient experience with this product. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. To further assist you, please contact our Customer Support at 1-800-828-1438. Thank you.

SentrySafe stands behind the quality and workmanship of our products with a manufacturing warranty, after-fire replacement program (Fire-resistant safes), and a superior US based customer service team. For questions about our products, please contact us at 1-800-828-1438.