We apologize for the experience you’re having with your safe. We’re not sure how this happened, but we’d like to help make it right. If you’d like to return your safe, you’ll need to return it to the retailer you purchased it from. To troubleshoot any other issues with your safe, please feel free to contact us at 1-800-828-1438 so we can help . Sentry Safe Customer Service

We appreciate your feedback and apologize for your inconvenient experience with this product. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. To further assist you, please contact our Customer Support at 1-800-828-1438. Thank you.