Hi Abelardo Vargas, I am very sorry that you experienced issues with your TU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Thank you, JanBatch! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Hi there, I'm sorry to hear that your TV had to be replaced just after unboxing and mounting it. I know how frustrating a return process can be, and I appreciate your patience. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Thank you, luizbonito! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Thank you, Jamrock3428! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung Smart TV. 

Hi Ergys, We are sorry to hear that your TU7000 TV is no longer working. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor