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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA

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Mar 6, 2022
TT
2 out of 5 stars review

Totally Disappointed

Wow, the picture is just ok. I was expecting the beautiful picture clarity I saw in the store. Nope, not even close. Sound is average. I've had problems with Samsung in the past, tv not turning on, remote not working, etc. Back to LG for me.

Helpful?3V8BU16WBLTL13878902648
Nov 7, 2022
Dave
1 out of 5 stars review

Two years and tv died. Sam's wouldn't help.

Now Sam's offer a three year warranty but not two years ago Don't waist your money. Order one on the internet but don't waist you time and money on junk they don't take care of. TV re pp air said it wasn't worth repairing. It would cost more than it was worth. I think he ment it was a piece of junk when it was new. They told me it only had a one year warranty.

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reply from Samsung

Hey Dave, Thank you for letting us know about your TU700D TV no longer working. Please give us a call so we can set up warranty service. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Sep 20, 2020
Skyman
1 out of 5 stars review

Don't Bother Buying This

this was the most disappointing tv purchase i ever made. it has an auto uhd to game mode for when you connect tge ps4 that was annoying and difficult to navigate turning it on/off. the app the tv suggests you to downloaf doesnt work on iphones. setting up the apps on the smart tv was non existent, as in didnt allow me to log in. i wish samsung made non smart tvs. because i havent had a satisfying samsung smart tv, ever. until samsung provides the choice to buy a non smart tv, i will never buy another samsung product

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

Skyman: Thank you for sharing your user experience using Game Mode with your TU7000 TV. Your feedback regarding the difficulty of navigation will be shared with our internal teams. The SmartThings app is compatible with iPhones. From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. You must first be logged into your Samsung account. 1) Turn on your TV 2) Open the SmartThings app 3) Tap Add (the plus icon), and then tap Device. 4) Under By device type, tap TV, and then tap Samsung 5) Tap Start, select a location and room, and then tap Next 6) Input the PIN shown on the TV screen into the phone, and tap Done If you are unable to download apps to your TU7000 TV. Please try the following troubleshooting steps: Go to Settings > Support> Device Care > Start Device Care. This service checks memory and frees up unused cached memory and closes background apps if any. We also suggest you check your internet connection: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support at: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions

May 13, 2020
tina359
5 out of 5 stars review

In love

[This review was collected as part of a promotion.] I have never owned a tv this large before and I'm so happy I decided to make this jump! I have a small living room but this fits so nicely against the wall! The quality is amazing and the screen is clear and everything looks amazing that we've watched!! We all love it! The best tv I've owned so far!

Review from The Insiders
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May 13, 2020
Cee28
5 out of 5 stars review

Bigger and more focused than I am

[This review was collected as part of a promotion.] This Samsung Crystal UHD TV is totally awesome. It is huge, and the picture is crystal clear. It gets so many stations I think it will take me a month to go through them all. The color is vibrant and alive and the remote, thanks heavens, is easy to use. I, easily, connected and downloaded from my phone, and you can sync each program with your computer, which I needed to do to get cc. Wonderful purchase, thank you Insiders!

Review from The Insiders
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Apr 30, 2020
Sed10201
5 out of 5 stars review

Full Loaded Mega Smart TV

[This review was collected as part of a promotion.] This is my Second-time owner of Samsung SmartTV. I am always truly impressed Samsung product line, Samsung 2020 TV line was no shortage. This Samsung TU7000 Crystal UHD TV 65” has to a lot offer. For starters, the entire bezel of the TV frame is extremely minimum almost no existent just like today's high-end smartphone! Which allows for a much more immersive view of the 65" 4K vivid HDR display. The first-time set-up and configuration of the TV were easy and straight forwards and even voice activation works immediately to guide you through the already simple process and additionally allows for ease of customization for flexibly! Secondly, out of the box, the SmartTV comes with dozens of ready to use apps and internet streaming services including Samsung TV Plus Store and local channels for free through internet TV with major networks like FOX, USA Today, Popular Mechanics..etc that doesn't require any additional attachments or cable boxes. Which is very convenient such as Prime video is my primary movie and TV streaming app! Thirdly, sound quality is superior, loud, very crisp, and distinct that captures fine details and sounds, creating a much more in-depth TV experience similar to a movie theater! Concluding this review I would highly recommend the Samsung TU7000 Crystal UHD TV 65”.

Review from The Insiders
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Oct 2, 2023
Rijory
3 out of 5 stars review

Frustrating to use

The picture is great. I find it difficult to navigate the options and find what I am looking for. The internet option does not work as I expected. Also, I can't use the internet option to watch CBC Gem or CTV online. I get to a certain point, and it goes back to a previous screen. I use a Roku stick to watch Prime and BritBox with no problems.

Review from Samsung Canada
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reply from Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

May 7, 2020
tammie107
5 out of 5 stars review

My favorite TV I've ever owned

[This review was collected as part of a promotion.] This TV is hands down the nicest tv I've ever owned. I love the sleek frameless look that it has. The images are crystal clear! It came stocked with several apps and app options. I can Bluetooth my phone and mirror image with very little effort. The colors are also very vivid! Not only is the design sleek, it is also very lightweight for its size. I have the 65 inch and it was easy for 2 to lift and mount. It came with a universal remote that sets itself up with your cable box. You just select your provider and it does the rest! I do wish it would light up so you could see the buttons in the dark but other than that, it's a nice remote! The sound from the tv is great on its own. It is also “smart” in the sense that it controls the sound levels for smooth transitions from movies and shows to commercials! I can't stand when tv's get really loud during commercials or when there's a fight scene or music in movies. There's nothing worse than not being able to hear voices in a movie. This tv controls all of that so I'm not trying to find the remote in the dark to hurry and adjust the volume every 2 minutes. I can go online with this tv and browse my company website to play image slideshows for clients. The images are honestly crystal clear! I used the browser feature on the tv and typed my website in. The main reason I choose this tv is because I am a photographer and I wanted a tv that I can use for consulting with clients. I wanted the ability to show them images on a wall for in person sales. This tv displays the images so nicely that I'm more concerned the tv may actually look better than the prints when they arrive. This tv will be a huge asset to my business after this pandemic. For now though, my family and I are thoroughly enjoying it in our living room. I can't brag about the picture enough. When synced to my laptop, iPad or phone, it's awesome for zoom meetings!. The sync provides the camera and microphone so we can be seen and heard to others. I can see ya purchasing another one for other rooms. The price point for these TVs can not be beat! It provides an amazing tv with all of the bells and whistles! I'm truly amazed! It can also do split screen so you can watch your movie or news while also browsing your emails, social media or just looking for a recipe! In summary, I highly recommend this tv to anyone in the market for a new television! I would purchase agai

Review from The Insiders
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Mar 6, 2022
AnotherSamsungFail
1 out of 5 stars review

Poor quality and app interfacing

Don't rely on it for reliably accessing any streaming apps without failing within 5 minutes and causing endless frustrations. Finally bought a Roku to avoid throwing this tv away and investing in a more reliable brand. As well, Samsung basically requires an account sign up to use the tv. Unnecessary and beyond frustrating to have so many loopholes just to watch tv

Review from Samsung Canada
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reply from Operations

Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Apr 30, 2020
rukkunudeen86
5 out of 5 stars review

An impressive TV from the brand

[This review was collected as part of a promotion.] It can deliver an excellent picture quality, with saturated colors and exceptional motion handling. The wide color gamut and good peak brightness make highlights in HDR content pop, and the low input lag and FreeSync support are sure to please most gamers. Viewing angles do suffer a bit, but that's to be expected. It performs well in both dark and bright rooms, as the TV is capable of displaying deep, uniform blacks, and has very good reflection handling. Overall, it's a great TV for any use.

Review from The Insiders
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