Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos
+1563 images
Didn't last much at all
[This review was collected as part of a promotion.] Bought this TV at the end of 2020 and a year and a half later without using it more than 5 to 6 hours a week the screen died going into an infinite loop, thank that I bought insurance and after testing through the insurance company cover for it.
Dansound: Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the screen flashing. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to hear from you soon. ~ Samsung Advisor
Good for value
my biggest complaint with this tv is the older remote that comes standard with it. it has too many buttons and it is hard to differentiate between them in the dark. i bought their smart remote and attempted to pair it but apparently the tv can't handle that.
Solomon: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the remote design is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Unbelievable Picture Quality!
[This review was collected as part of a promotion.] We use our Samsung TV for streaming - after cutting the cable cord we discovered Samsung TV Plus....in addition to the amazing picture quality this free streaming feature offers tons of amazing channels, movies, and I have become a BBC Home addict as a result! Also LOVE that the remote has buttons to automatically connect to Netflix, Amazon Prime and (of course) Samsung TV plus! Very happy with the quality and the price was great! We have our TV mounted on a bracket so it's easy to watch from the kitchen or living room. When not in use we can use the Samsung TV to set a photo or imageto display on the screen when not in use. It was super easy to install! Look at the quality of the picture downloaded - the original "Nutty Professor" starring Jerry Lewis.....amazing!
Brillant out of the box
[This review was collected as part of a promotion.] I was reluctant to change from the hdtv I had (for fifteen years) because I didn't like the "live" look on current sets, and the high-end models are frankly expensive, but the opportunity came to purchase this entry level model and I am amazed. A beautiful picture, plug and play, brilliant out of the box.
Awesome TV
[This review was collected as part of a promotion.] Honestly this is the best 4k tv i have ever seen and used. The picture is “crystal” clear and also has a really cool game mode that makes it look even better. My only complaint is the smart tv OS. If Roku was on this it would be perfect. Highly recommend!
Decent picture & features, but...
[This review was collected as part of a promotion.] i was excited to get into a 4k tv, especially at this price. i got the features that i was wanted, including bluetooth, so i can use my buds+ at night. #apartmentliving setting up and using the menu is a chore because apps that i'll never use after permanent bloatware. they have just about every ale m apple app paint and i don't use apple products at all. this causes two issues: 1. they take up space in the ui making it more difficult to navigate. 2. more troubling is that they take up space. there isn't a ton of space here and no way to expand the space, so eventually you will want/need that space, but you can't delete those apps. troubling. it's sad that i need to keep using my firestick unless i'm watching hbo max. then i go back to samsung's ui for that.
dalydose: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the pre-installed apps is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Mostly u tube and movies
[This review was collected as part of a promotion.] Streaming moves + u tube. Only thing i don't like is the remote. Buttons are hard to fing without a light on. Also if you have big hands everything is too close 2gether.Which is like most remote's on new tv's. Other then that the tv is great. I will buy again
Great video and smart tv features
[This review was collected as part of a promotion.] I really love the quality of this tv. The video is great and it has lots of apps to choose from. I compared several tv's of this size and this definitely had the best specs. I'm very happy with my purchase and I will buy Samsung tv's again in the future
TV Failed - Poor Quality
tv was used in a media room and light to moderate use. initially tv would struggle to start up and if turned off and on several times it would startup normally but eventually tv failed for good. tv tries to startup but gets stuck at the boot up screen and continually cycles through showing samsung powered by tizen then blank screen and then tizen and the blank screen- you get the picture even if i don't get a picture. first time samsung has let me down.
Buddy: Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your unit. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us the opportunity to assist you by contacting Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
nice picture
the tv could be a great tv but each week we discover something new. one week it wont come on today no volume. not at all happy with what we are dealing with no matter the price but to keep haveing thing show up and not able to watch or hear whenever the tv decides. hate it.
hate it: I am sorry that you are experiencing issues with your TU7000 4K Smart TV. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care For instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/ You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions