Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos
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Great TV for an amazing price
[This review was collected as part of a promotion.] I bought this TV over a year ago when I was moving cities, wanted a big screen without having to expend the premium cost on it. I'm highly surprise by the quality of the TV specially for what I paid for. The images is high quality even when playing video games and the sound is perfect for a small apartment. The extra channels that Samsung provides are a plus since we don't pay for cable but can access it for free. Overall great purchase.
Don't buy this tv .
i just bought it 2weeks ago. when i got the tv it have blinking problem. show up randomly can enjoy this tv poor quality. was trying to resolve the problem today. but spending almost a hour still no solution. too much problem to get this tv. not enjoyable. not recommend buying.
WEI WU: Thank you for purchasing the TU7000 TV and for your review. If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Settings > Support > Device Care > Self Diagnosis > Picture Test I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you. Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
CANNOT CHANGE APPS
so disappointed! bought this tv because it had apple tv and other apps. they didn't say the tv apps could not be changed. there is no room on the 1 gig of memory to add anything and you cannot remove the stock apps! literally the reason i bought the tv... i would choose anything else.
ROB108: Thank you for sharing your experience with your new TU7000 TV. Here are some things you can try: 1) Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. 2) Remove apps you no longer need. From the Home screen, go to Apps > Settings > delete your apps from here 3) Turn automatic updates on. Select Settings > Support > Software Update, then select Auto Update. I hope these tips help. If you need further assistance or have any questions, please contact Samsung Customer Support. Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Good overall
very good picture, not phenomenal speakers but they're clear. navigation is relatively simple. my only gripe - it turns itself back on!!! and yes, we've checked the remote, the software, blah blah blah. all the things that can be looked up to try, we've tried. wish we could figure out the issue, but other than having to get back up and turn the tv off again, it's a solid set.
Was great, lines kept appearing on the screen
I bought this TV in 2020 and it was a good bit at first. I use my TV for watching shows, YouTube, and a lot of gaming. After a while, I noticed a horizontal line forming in the middle of the screen. Fast forward and there are now 4 horizonal lines across the entire width of the TV. I ended up putting it in my office because I could NOT have those lines on my main TV. (As I went to take pictures for this review, 2 more faint lines have appeared)
Bad quality, software issues, just excuses…
took this out of the box, plugged it in, hooked up firestick, worked for 1 day. tv will not start up again. disconnected everything, tried hard reset, 4 hours of troubleshooting and nothing. just like all the other reviews here, big issues with software not allowing the tv to start, no hard controls to do a hard reset, just this useless smart remote. all of these folks can't be wrong, it's just non existent quality control, cheap components for a fast buck, bad support. hugely disappointed………this was a birthday gift from my son.
Hi Evlmechanic, We are very sorry to hear that your TV is having issues turning on right out of the box. Please know we pride ourselves on ensuring our customers have a great product and customer experience. We are here to help you. The TU700D TV is backed by a 3-year limited manufacturer's warranty, including authorized repair for manufacturer defects if purchased brand-new directly from an authorized seller. Please give us a chance to make this right by contacting us so we can set up warranty service or replace your unit. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to hear from you soon! ~ Samsung Advisor
Tizen terrible Samsung forces apps
the tizen operating system is slow and has very few features. many of the settings you would want exposed just arent available or are turned on by some other setting that you may not want to enable as well. it's too easy to end up in amazon prime or some other streaming service that paid samsung for a favorable position on screen. this tv is basically a better quality vizio with worse software. let me remove the samsung tv app. i don't use it and it's annoying. for that matter, why are the apps arranged the way samsung wants them instead of me? the person who paid for this tv. i should be able to set the icon i'm most likely to hit on accident because the remote is laggy. all said, i will most likely never purchase another samsung because of this tv.
Glitching
we bought this about 2 weeks ago and it was working great but for no apparent reason, the TV volume is going crazy, the volume goes all the way up to 100 and stays there. When we try to turn it down and release the volume button it automatically goes up to 100. We troubleshooted it by unplugging it, and reseting it to factory settings and we made sure it was in fact not the remotes by removing the batteries. This is really upsetting.
Linda, I apologize for the disappointment you have had with the volume issue. So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 9PM EST (Mon-Fri) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/. Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon. -Samsung Ambassador
Dead after a year
Was a decent TV for the price when it worked. Unfortunately a year and 2 months after purchasing, it's essentially dead. It will not power on. I've tried every trick with no success. The little red light flashes, so it's receiving power. Just can't fully turn on, stays black screen. Happened out of the blue, nothing triggered it. Very frustrating, huge waste of money. A TV should last much longer than a year.
Disappointing
picture is good. software/interface is a huge disappointment. i was hoping to not have to use a box of any kind but will have to go back to apple tv. the smart hub is so bad that when you turn the tv on it will only default to their smasung channels which blasts some nonesene game shows or bad tv. i use youtube tv for programmining and have to go in and load each time which is slow. app tiles are small and hard to distinguish which app is highlighted. i have a tcl with roku tv that was cheaper, runs faster, has a much better interface with infinately more configuration, etc. really expected more from samsung. i just picture a group of design people sitting around a presentation of this “smart hub” interface and being impressed enough to approve it....wow.
Shpx: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the interface is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions