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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA

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Apr 24, 2021
No name
3 out of 5 stars review

Wifi

sorry, one big issue i seem to have is my tu7000 is having is staying connected to the internet. my internet company upgraded my wifi. still gets knocked, this week 2 times. then i have issues with trying to reconnect. i find this unacceptable. my last unit lost it's picture, within 2 years. my first samsung, a non smart tv, still works, with no issue. i will never buy a samsung tv, again. i will go back to sony or may be panasonic.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Hello No name, Thank you for purchasing the Samsung TU7000 and for your review. We appreciate you sharing your feedback regarding the connectivity issues you are experiencing with your TV. A firmware update is available which may help improve your connection. (1420.0 released on 2/19/21) Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. You may also want to enable automatic updates for future convenience. Select Settings > Support > Software Update, then select Auto Update. Should your problem persist, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Specialist

Oct 6, 2020
Chris30
5 out of 5 stars review

Nice Smart TV with so many good features.

[This review was collected as part of a promotion.] Nice Smart TV with great price deal. Lovely picture and sound quality. So far no issues with any of the device from Samsung like TV, Soundbar, Woofer etc.So many features to choose from. Overall nice and good.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 21, 2020
Jules
5 out of 5 stars review

Best investment

[This review was collected as part of a promotion.] We had been looking at 65 inch TVs but this one came along and we could not pass it up. It had everything we needed including it being a smart TV, also the Samsung name. We love this tv picture so clear and has a lot of features easy to set up and use. Highly recommend to but this tv. We are so pleased with it

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Sep 16, 2020
BountysFirstMate
4 out of 5 stars review

Good TV, Difficult to navigate

[This review was collected as part of a promotion.] The TV is wonderful, good picture, great sound, and lots of apps. But when I turn it on, it on, it always defaults to an app or something that I have plugged in that I do not want, and I have to navigate to the app that I want. I have also so far been unable to download a couple of apps that I really want installed. And I think there should be more USB ports on it (also need to be more accessible, the back of the TV is hard to access) so that I could have a keyboard plugged in for searches and downloads at the same time that I have my hard drive connected. Still glad that I bought the TV that I did.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Sep 16, 2020
Jaiy
5 out of 5 stars review

Amazing view, updated features and apps!!!

[This review was collected as part of a promotion.] I absolutely love the Samsung brand! It is my Samsung TV, and I enjoy it's value! From having an app to control the TV, to having an App Store on the tv to download wanted apps/material, my tv really is a joy. The size is amazing and the quality is great.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 25, 2022
nickybobby
5 out of 5 stars review

This television is awesome!

[This review was collected as part of a promotion.] This product has a very sleek, minimal design, which I really like. I know that the OLED 8k model is supposed to have more defined colors and a better picture, but this tv cannot be beaten for the money and I honestly do not see how the quality can get any better than this. The Smart-TV features are very easy to control and navigate and have a very nice, up-to-date design. This TV has everything you need and makes at home movie watching or gaming with the family a blast. I'm really glad that I gave this TV a try.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Sep 23, 2020
ElChato
5 out of 5 stars review

Great picture / smart TV

[This review was collected as part of a promotion.] the picture looks great and, the smart features are easy to use and many apps to choose from. The option to control it using alexa is a great feature, it only has 2 HDMI inputs and optical out. Over all satisfied with my purchase.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Dec 9, 2021
Bspencerr
3 out of 5 stars review

The remote sucks

the remote for this tv is horrible!!! trying to navigate through your apps? oh accidentally pressed the back/home button because everything is grouped tightly together? oh the tv picture is awesome. the keyboard mechanics are up there with the remote. like let me just type my word out not oh you want to delete that selection? so not only do you have to press those small navigation buttons you have to do a few times just to move off the letter you selected.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
May 23, 2022
Meatywinston
3 out of 5 stars review

Mostly good with a couple issues

[This review was collected as part of a promotion.] 1. The predictive typing thing is confusing and often takes me more time than if it didn't exist. 2. WIFI seemingly stopped working - plugged in Ethernet and it's good to go, so i haven't checked if it ever came back. 3. NetFlix wouldn't load for a couple weeks and I couldn't figure out a way to hard-close the app, switching around and turning on and off didn't work. It fixed itself a week later. Other than that it's been great

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Meatywinston: Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. If you are experiencing issues with the WiFi connection, we suggest you try the following: 1. Use 5Ghz Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. I hope these tips help resolve your concerns. Should you have additional questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Advisor

Oct 26, 2022
NightRavens
5 out of 5 stars review

Love the clarity

[This review was collected as part of a promotion.] We are a gaming household and I love how clear the games are on screen! I am able to fully read everything and see everything without having to squint or get closer to the screen! Beautiful colors and wonderful sound! Definitely worth the purchase!

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648